Reckon Accounts Backup Error

Steve Cook
Steve Cook Member Posts: 150 ✭✭
edited August 2020 in Reckon Accounts (Desktop)

RA 2018 Premier, Windows 10 Pro

I have a scheduled backup daily at 6pm
About a week ago, the computer was shutdown at time of the scheduled backup, so backup failed.
Since then the scheduled backup has worked correctly, QBB files are created correctly every day, but this error still occurs every time I open RA.
I click OK and company file opens normally



I have tried:

Rename QBBackup.log, backup correctly creates a new QBBackup.log file
The new QBBackup.log shows no errors
Verify data
Rebuild data
Repaired the installation
Removed and re-created the scheduled backup
Out of ideas, suggestions ??

Comments

  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited August 2020
    Does it do it on a manual backup? Can you restore the QBB files? Check your QBW is not read only.

    When you say you deleted the scheduled task, i'm guessing you done this via windows task scheduler? if not do so (check for extra ones) then delete qbbackup.sys manually.

    Tasks can become corrupted.

    I have also had to in the recent past manually create the task due to corruptions as RA couldn't create a task that worked (create via RA, then recreate via the task scheduler only copying the command-line from the task created via Reckon). 



  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited August 2020
    Yes manual backup works fine
    If I run the scheduled task in Task Scheduler, also works correctly
    Every time backup runs, there is a new QBB file created

    QBB files restore correctly
    The QBW cannot be read-only, I make changes in company file all the time, no issues

    Just this meaningless error EVERY time I open Reckon Accounts...

    It will be something in the registry or an INI file, but where to look ?????

    Fully remove and re-install RA would probably fix it,
    but would be a bit drastic for a stupid nuisance error

  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited November 2018
    Yer I'm guessing that 2 backup tasks are running, second one not being able to access the file as the 1st is running. Corrupt task list i'm guessing, when you open the task scheduler are there any errors while it loads the list of tasks?

    Try searching the registry for the filename.
  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited November 2018
    Thanks Tim. Looks like qbbackup.sys is the prime suspect, so when time permits, will do the following....

    Delete the task in Windows Scheduled Tasks (there is only one)

    Delete the scheduled backup within RA

    Rename qbbackup.sys, forcing RA to create a new one
    ( For those following, it is in a hidden folder here )
    C:\ProgramData\Intuit\Reckon Accounts 2018

    If the error goes away, will then create a new scheduled backup

    Stay tuned
  • Steve Cook
    Steve Cook Member Posts: 150 ✭✭
    edited November 2018
    Thanks for your suggestion Tim, as above fixed the problem.
    Created new scheduled backup task

    Also discovered:

    In the Windows Scheduled Task settings,
    Even though the user "Steve" is a local administrator
    "Run with highest privileges" must be ticked
    If it is not ticked, the scheduled task will not run

    This maybe an oddity with latest Windows 10, not sure

    image
  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited November 2018
    Glad it's sorted.Steve, I try to avoid the software these days, still happy to help. 

Categories