Reckon Accounts Enterprise 2019 Crashing When Trying To Email Purchase Orders Etc...

Chris_10219694
Chris_10219694 Member Posts: 3
Hi All,

A customer that I look after is having the below issue, any help would be great. Thanks

Reckon Accounts Version: Enterprise 2019
MS Office Version: Office 365 (2019)
Windows Version: Server 2008 R2
Company File Size: 900+ MB

Reckon Accounts is crashing randomly when staff try to email out of Reckon. (Example: When emailing purchase orders)

I have already tried renaming the company file so that it is under 8 characters and I have also tried recreating one of the staff member's profiles, but this did not make any difference.

Also, the issue can happen 6 times in a row for one staff member and then work for the rest of the day without issue.

Kind regards,

Chris

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