Reckon Accounts Enterprise Installation Interrupted, Server 2012r2

Jarryd_9835712
Jarryd_9835712 Member Posts: 8
I've got a virtual machine running Server 2012r2, and I'm trying to install Reckon.

I get this unhelpful error:
image
https://i.imgur.com/i07zW3Z.png

"The installation was interrupted before Reckon Accounts could be installed.
Click Finish to exit the Installation Wizard."

The print server is currently disabled, and I already installed the database host last week. 

My goal, is to have Reckon working over Terminal Services.

Comments

  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited August 2020
    Always do a clean install (no previous installations of RA of any type uninstall if need be) Install after a restart, double check all services related to RA are remove or shutdown. No Antivirus, No Ransomeware or other Group Polices blocking access. Run as Admin. I very rarely use the winzip executable to install.

    stop start print spooler service
    use selective startup if need be. However that is only so unnecessary services don't start.

    Reckon works perfectly over Terminal Services so you shouldn't have any issues once installed.

  • Suzanne Lockwood
    Suzanne Lockwood Accredited Partner Posts: 71 Accredited Partner Accredited Partner
    edited September 2019
    Agree, it works well over Terminal Services.  In addition to Tim's suggestions, have a look at the following Knowledgebase Articles:

    - KB 5107:  Installation Interrupted when installing Accounts Business
    http://kb.reckon.com.au/issue_view.asp?ID=5107


    - KB 5611:  Installing, Updating and configuring Reckon Accounts In windows server (terminal server)
    http://kb.reckon.com.au/issue_view.asp?ID=5611


  • Jarryd_9835712
    Jarryd_9835712 Member Posts: 8
    edited November 2018
    It was the database server, specifically the service it runs that was blocking the install.
    I had a second install of reckon somehow too.

    Even though this install failed, reckon was still on the server, not just the database server.
    It would not launch, it would just do nothing when clicked.

    So after uninstall, and reinstall it works.