Reckon Accounts has stopped working.

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  • Question
  • Updated 9 months ago
  • Answered
Hello,

I have an issue with my Reckon Hosted Acceounts 2017.

I cannot seem to access a particular client.

When I try to open it I receive an error 'Reckon Accounts has stopped working'.

Problem signature:
  Problem Event Name: BEX
  Application Name: qbw32.exe
  Application Version: 26.0.4002.1300
  Application Timestamp: 5940b86a
  Fault Module Name: qbform32.dll
  Fault Module Version: 26.0.4002.1300
  Fault Module Timestamp: 5940ba07
  Exception Offset: 00017202
  Exception Code: c0000409
  Exception Data: 00000000
  OS Version: 6.3.9600.2.0.0.16.7
  Locale ID: 3081
  Additional Information 1: d80b
  Additional Information 2: d80b7dec357803e32b0f517bb3878562
  Additional Information 3: 4e4f
  Additional Information 4: 4e4f65a5d56ad0f9f30b144982119269
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Jason

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Posted 9 months ago

  • 1
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John G, Information Support Analyst

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Hello Jason,

Welcome to the Reckon Community.

Sounds like your Names List has become corrupt.  Please do the following:
  1. Open a Write Cheque form and place your cursor on the Payee line;
  2. Press Ctrl+L;
  3. Select View on the top menu line and click on Re-sort List;
  4. Answer Yes to return to original order;
  5. Close the Names List and Write cheque form.

Hope this helps.


regards,
John
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Jason

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Nope - same error.
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Jason

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Hello,

I have tried this - however still having the issue.

Any ideas?
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John G, Information Support Analyst

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Thanks for the update Jason.

Please rebuild your company file.  Directions are here.

You may need to examine the QBwin.log file - follow this guide to access it on Hosted.  


Hope this helps.


regards,
John.