Reckon Accounts Home & Business 2017 Annual Licence Update - Lost Files

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  • Updated 9 months ago
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I recently renewed our 2017 Annual Licence for Reckon Accounts Home & Business, however all files dating prior to 2015 have disappeared. Can you please advise how to recover the lost files? 
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Lorna

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Posted 9 months ago

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Kevin Russell, Accredited Partner

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Have you got a backup?
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Lorna

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Yes, we need to re-instate our backup. 
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Kevin Russell, Accredited Partner

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That makes things easy then.
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Luke, Employee

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Hi Lorna,

Simply renewing your licence shouldn't cause any data to be lost.

We would recommend using the find feature within the file menu to help you look for your data file. See below:




Hope this helps.

Luke.