Reckon Accounts hosted contact

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  • Updated 3 months ago
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I want to activate the bankdata, sent the form to bankdata@reckon.com as requested, but got returned email. I recently tried to contact Reckon support via email or phone, but got returned emails, and the phone No. provided in your website is not valid.  please let me know how I can get contact with Reckon support? 
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Shanlin

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Posted 3 months ago

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Kevin Russell, Accredited Partner

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The phone number is 1300Reckon
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Shanlin

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thanks.
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Rav, Community Manager

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Hi Shanlin,
Can you let me know when you attempted to send your emails through?
The phone numbers on our Contact Us page on our website are valid, what is happening when you attempt to call?
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Rav, Community Manager

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I just tested the bankdata@reckon.com inbox and did not receive any bounce-back emails. Can you please try sending through your email again and confirm if its working for you.
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Shanlin

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Hi Rav,

Thanks for your reply, I just tried again, the email is still bounced back. please see the attachment, please let me know how I can get the form thought.

thanks
shanlin
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Rav, Community Manager

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Hmmm that's interesting. I'm not getting that message with both an internal or external email address.

Do you have an attachment with your email? If so, what file format is it?

Also, are you sending this email from the same email address that you've used to register for the Reckon Community? If so, let me know and I'll go have a chat with our IT team for their thoughts.
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Shanlin

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Yes, the attachment is two pages pdf form (518KB) to activate my databank, and I used my company email address shanlin@jjcivil.co.nz to send the email.
I just called Reckon accounts hosted support (I must have got the wrong phone number the other day), the lady (called Preeti) asked me to forward the email to her personal email address, and she will forward it for me, but the email was bounced back again.  I think it is @reckon.com rejecting my email.  Hope it can be sorted.  
Thanks
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Rav, Community Manager

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Apologies for the hassle with this Shanlin, I've just had a word with our IT team and they're taking a look into it a few things on our end now. Will let you know as soon as I hear word from them.
(Edited)
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Rav, Community Manager

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Our IT guy has been digging around and they tell me that they can't see anything that would stop it from coming through but they're still looking. The only thing they could think of is if your attachment is zipped as we have a security protocol that blocks zipped attachments. 

Hopefully this will work but can you try shooting it through to me at community@reckon.com OR send it to me in a Private Message via our Facebook page? (Our Facebook page can accept attachments in PM's)
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Shanlin

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Many thanks Rav, much appreciated.  I sent to community@reckon.com, it was bounced back.  so I sent it to my hotmail and sent it to community@reckon.com via my hotmail, it looks like it has gone through. It looks like my emails via my company email address were rejected at your end. I will contact my company IT person to see if any problems at my end.