**RESOLVED** Reckon Accounts Hosted - Email delivery issue (12 November 2018)
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Yes I agree - since I did not realise there was a problem, I did not take any notice of when I sent the emails. Is there a log to find out??? Or just by the non payment of an invoice????
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In Q Drive there is a log folder, scroll down to find the QBMailClient, find the correct date and open the log, it lists the emails sent, the time of sending and if there was an error.1
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Thanks for the info Joy, I have found the log and this is very useful.0
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Is there a report we can run to see what emails we had sent during this time or at least on this day as cannot remember everyone sent. We could do that with MYOB so thought you must have something we can use.0
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Hi all,
Reckon Accounts Hosted retains log files for the last 4 days which contains information on outbound emails sent for that specific day.
One thing I could suggest is to open the log file from Monday 12 November and look at the emails sent after 12:38PM (AEDT) and also the log file for yesterday, 13 November for details on any emails sent before 3:00PM (AEDT).
Any failed emails will show; [Message] = The security token included in the request is invalid in the 'Error when send email' line.
Check out our KnowledgeBase article here for information on how to access the log files in Reckon Accounts Hosted
How to locate the message ID of a failed email in Reckon Accounts Hosted
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