Reckon Accounts Hosted - exchange rate calculation errors

  • 1
  • Problem
  • Updated 2 years ago
We are using Reckon Accounts Hosted 2018 and we have recently encountered exchange rate calculation errors where Reckon shows wrong NZD equivalent amounts which are different from what you get by multiplying the foreign amounts and the exchange rates. Because of this errors my AP and AR, in particular, do not show correct local NZD balances. I have not done any revaluation to these accounts since May 2018 month end. If I do a revaluation of my foreign balances they will give me fictitious foreign exchange gains/losses. 

I have tried asking for assistance from Reckon Accounts technical support representatives in North Sydney and they have not given me the necessary support despite sending them several emails.

Is there anyone who is having a similar problem with Reckon Accounts 2018 or who could possibly assist with this?  

Below is a screenshot of a customer payment and how it shows from the customer account. The currencies in question are NZD and AUD.

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Nicholas Dzadza

  • 70 Points

Posted 2 years ago

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