Reckon Accounts Hosted & GOV Connect

Kathy Komadina
Kathy Komadina Member Posts: 16
edited February 2020 in Accounts Hosted
Has anyone else had a problem after submitting their STP through GOV Connect with not being able to return to Reckon Accounts Hosted?
When I lodge my STP it takes me from Reckon Accounts Hosted through to Reckon GOV Connect. I then submit my STP in GOV Connect and I can't seem to get back to Reckon Accounts Hosted. I will usually have been logged out and I go to log back in and it says my username already has a session open. I then have to delete that remote session before I can go into Accounts Hosted again.
What's the best way to go from GovConnect back to Accounts Hosted?

Comments

  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited February 2020
    Hi Kathy

    The window sits in Reckon hosted, if you shrink the GovConnect window  you will see hosted behind it ... 
    because it opens in hosted.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2019
    image


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kathy Komadina
    Kathy Komadina Member Posts: 16
    edited August 2019
    Thanks so much Debbie (& Rav), and for the quick response! I knew it would be something silly that I was doing!

    Thanks
    Kathy
  • Debbie_9161664
    Debbie_9161664 Member Posts: 57
    edited August 2019
    Not you Kathy, the system, once you get used to it you know what's going on, I had the same problem till I hit the X