Reckon Accounts Hosted - I can not log in - error message -6000 -80

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  • Problem
  • Updated 10 months ago
  • Solved
Reckon Accounts Hosted - I can not log in - it comes up with error message -6000 -80 have you finished the Maintenance that was scheduled for yesterday. I have never had this problem before. I am on Hosted 2018 R2
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Sally

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  • a little confused and frustrated

Posted 10 months ago

  • 2
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Gideon

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Same Sally getting the exact same message. Never had before, wondering if it is after last nights maintenance. Grrrrr
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Mark Simpson

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Same problem here at 8:24am Monday
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Rav, Community Manager

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Hi guys,
Can you please let me know where exactly you're encountering this error? 
Is it when you attempt to launch the Hosted service after initial login?

Are there any active sessions listed in your Hosted control panel?
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Sally

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Hi Rav,

I rang the technical support 1300 799 150 they were great.
You need to slightly change your Account File Name.  They take you through it step by step.  It took 5 minutes to fix the issue.  I did notice when I was up and running again that I needed to upload my Logo back into my invoice Template.

Hope this helps everyone. 
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Melissa Fines

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I was using Chrome & then Explorer but it comes up with The website cannot display the page
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Melissa Fines

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Hi Rav
Still cant get in, just calling tech support now.
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Melissa Fines

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Hi Rav, Still cant get into accounts hosted, been on hold with Tech support for 18 mins. 
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Melissa Fines

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All sorted, Tech support sorted it out as per Sally's post.