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Hi everyone,
We are receiving early indication of an issue impacting the launch of Reckon Accounts Hosted.
It appears to be affecting a small number of users and the issue appears at the launch of Hosted screenshot example below)
We're currently investigating this at the highest priority and sincerely apologise for the inconvenience caused.
Further updates to follow.
We are receiving early indication of an issue impacting the launch of Reckon Accounts Hosted.
It appears to be affecting a small number of users and the issue appears at the launch of Hosted screenshot example below)
We're currently investigating this at the highest priority and sincerely apologise for the inconvenience caused.
Further updates to follow.
Rav, Community Manager
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91,712 Points
Posted 2 years ago
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312 Points
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152 Points
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412 Points
Rav, Community Manager
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91,712 Points
Hi guys,
Really sorry for the hassle! I've just received word that this issue should now be resolved. The issue was isolated to one particular file server so you may experience slower performance while everyone logs back in.
Give it a try and let me know how you get on
Really sorry for the hassle! I've just received word that this issue should now be resolved. The issue was isolated to one particular file server so you may experience slower performance while everyone logs back in.
Give it a try and let me know how you get on
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412 Points
Still a black screen for me
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120 Points
Ive got a Windows Script Host Error
I cannot get in either. Coming up with 6000,-80 error. I have a lot of work to do. Very frustrating.
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342 Points
we still have the same issue. This is just daft
Same here. What is the ETA for resolution please?
Not resolved-- any ETA? Might go home...
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124 Points
no, not resolved still can't get into it
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124 Points
The attempt to login with the user name ädmin" failed. The user is already logged into the company file. If possible, try logging in using a different user name...
There isn't another user name and nobody else is logged in. !!!!!!!!!!!
hate this programme, it's always playing up.... grrrrrr
There isn't another user name and nobody else is logged in. !!!!!!!!!!!
hate this programme, it's always playing up.... grrrrrr
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580 Points
You guys are just so special. There is still no access to login and you have gone home for the day. My client's employees are tickled pink that they are not getting paid; as are his suppliers. No updates to your Community Forum which is supposed to be the 'ants pants' for information. Absolutely disgusted!!!
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132 Points
nope - not resolved for me. I still getting black screen
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246 Points
I am experiencing the "no access problem
Rav, Community Manager
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91,712 Points
Ed,
Can you please end all active sessions in the Hosted control panel and then logout (use the logout option in the top right of the control panel page).
Retry after 2-3 minutes and let me know how you go
Can you please end all active sessions in the Hosted control panel and then logout (use the logout option in the top right of the control panel page).
Retry after 2-3 minutes and let me know how you go
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140 Points
It's not resolved. Only makes progress to https://hosted.reckon.com.au/webconnect/RA.2017.AU.R2/accessnow/start.html with black window. Tried multiple browsers. Please advise.
Rav, Community Manager
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91,492 Points
Hi Andrew,
Can you please head into the Hosted control panel and end all active sessions that are listed there if any. Once you've done that, log out (ensure that you use the logout option), close your browser and then try again.
Does it persist at the black screen?
Can you please head into the Hosted control panel and end all active sessions that are listed there if any. Once you've done that, log out (ensure that you use the logout option), close your browser and then try again.
Does it persist at the black screen?
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132 Points
Still have a black screen, logged out, reset, everything - still black. BAS need to be done. Any assistance would be great.
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140 Points
Hi Rav,
I had tried that already, just tried again, still no luck - black screen
thanks
I had tried that already, just tried again, still no luck - black screen
thanks
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100 Points
Andrew, just tried logging out as you suggested then back in, still black screen
Rav, Community Manager
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91,492 Points
Ok thanks guys and apologies again for the frustration & inconvenience this is causing. Let me go back to our Hosted team so they can take another look.
Will come back to you all with an update as soon as I can.
Will come back to you all with an update as soon as I can.
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140 Points
Hi Rav,
Just as an update. I let in run in Edge to attempt login, as it's not a browser I commonly use, and hence cache etc would be minimal.
It presented with login screen to company file after 11 minutes....
thanks
Just as an update. I let in run in Edge to attempt login, as it's not a browser I commonly use, and hence cache etc would be minimal.
It presented with login screen to company file after 11 minutes....
thanks
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120 Points
Ive Ive got this issue-
140 Points
also further to this, it can't actually access the company file
trying to access RAH-FSS-04-AP2B
trying to access RAH-FSS-04-AP2B
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148 Points
Hi,
The problem I am having is that it logged me out of the file I was working in & now I cant find any of my files as it is not showing a Q or B drive.
Is this teh same problem you are working on currently or a separate issue?
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140 Points
havent seen that as yet Jeremy - what browser? it seems as if they may have just bounced a file server, as even the Q: disappeared for a second
Rav, Community Manager
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91,492 Points
@Bec Johnston
What you're experiencing is related so will be taken care of once we get the affected file server back to normal.
@Jeremy Engelman
Thanks for that error message, have sent it through to the team working on the issue as we speak.
What you're experiencing is related so will be taken care of once we get the affected file server back to normal.
@Jeremy Engelman
Thanks for that error message, have sent it through to the team working on the issue as we speak.
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120 Points
I am using Safari... My Q: is still missing...
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120 Points
Thanks Rav
I am using google chrome and have also trouble to log in. Black screen, no Q drive all the above
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762 Points
mine comes up with errors (-6000, -80)
can i bill reckon for lost of work hours it impedes badly on my customers
can i bill reckon for lost of work hours it impedes badly on my customers
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124 Points
we are trying to log into accounts hosted to type out some important invoices but it keep saying that someone else is logged in even though nobody is logged in. So frustrating as we need to send invoices today
I am still having problems also, it is either the black screen or it will go past that and when I try to log in to a company quickbooks is not responding so I have to can it and then when I try to log back in it is the blank screen again. I have used the log out option as you said in the previous message but I can not see any option that allows to end all active sessions.
Richard
Richard
Rav, are you listening to the coments coming through, quickbooks is not working and some of us need to send invoices so we can get paid.
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312 Points
This reply was created from a merged topic originally titled Logging in Error.
I was in using Reckon and then it booted me out and now I can not get back in.
Get the above error.
Please help as I need to process payroll asap.
I was in using Reckon and then it booted me out and now I can not get back in.
Get the above error.
Please help as I need to process payroll asap.
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312 Points
I'm using Chrome
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492 Points
We are having the same problem
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124 Points
we are having same issue
tried all of the above
I also have payroll to process
tried all of the above
I also have payroll to process
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488 Points
having same issue plus cant get into QBW files in folders
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360 Points
Only crashed not long ago but now having the same issues - Frustrating
How much longer will it take to rectify??
How much longer will it take to rectify??
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342 Points
Look s like there are a lot of businesses that are suffering the same problem. C'mon be quick about this. you are effecting Australia's economy here!
Rav, Community Manager
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91,492 Points
The teams are working as quick as possible to put this right Gareth.
I should have another update shortly, stay tuned.
I should have another update shortly, stay tuned.
Yay! I'm back in!!
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360 Points
I am up and running again. Thank goodness.
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144 Points
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762 Points
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762 Points
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342 Points
Rav, Community Manager
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91,712 Points
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762 Points
still nothing i seem to be only one that gets up to pass word then tells me to contact reckon support
ring them they tell e theres an issue
look at community and issue is totally diff to mine HELP
ring them they tell e theres an issue
look at community and issue is totally diff to mine HELP
Rav, Community Manager
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91,522 Points
Tony,
The issue and error message you are experiencing is part of the current problem that we're working on. Be assured that we're working on this at the highest priority.
The issue and error message you are experiencing is part of the current problem that we're working on. Be assured that we're working on this at the highest priority.
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762 Points
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342 Points
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886 Points
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762 Points
does anyone else know how to fix
im getting no replies
im getting no replies
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124 Points
they are going to reboot apparently then look into it...... we have to hang in there.....that's ok if you don't have to send out invoiced today !!!!
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762 Points
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342 Points
Janelle, you missed one word between "my" and "head". I believe that its an adjective, and I believe that its close to ducking :)
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886 Points
LMFAO...............
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886 Points
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762 Points
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762 Points
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412 Points
Diane McKone
Diane