Reckon Accounts Hosted - Launch Issue (14 November 2017)

  • 6
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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Hi everyone,

We are receiving early indication of an issue impacting the launch of Reckon Accounts Hosted.

It appears to be affecting a small number of users and the issue appears at the launch of Hosted screenshot example below)

We're currently investigating this at the highest priority and sincerely apologise for the inconvenience caused.

Further updates to follow.

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Rav, Community Manager

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Posted 2 years ago

  • 6
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Janelle Knight

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AAARRGH!!!!!!! doing my head in..................
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Mark Mote

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This is a disgrace.
I notified Reckon at 1.30 of this problem.
The total lack of support is not acceptable.

It has been my opinion for some time that there needs to be a copy of the software on my computer for such a case.

This is not the first time I have had issues with the software after having used the desk version for over 25 years, without a fault.

It needs to be on a stable platform.
When i first started with the cloud, i was told to use modzilla, today i was told to use Chrome..
Clearly no one has any idea of the issues.
Just not good enough.
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Annette Harris

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Hi Mark if you are the only user on your file. down load the desk top version and put the file on there.  I currently have put back 4 files until this is sorted 
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Rav, Community Manager

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Hi Mark,
Sincere apologies that you were affected today.
I can certainly understand where you're coming from, issues affecting the operation of the service are never ideal for any parties involved, us included. Unfortunately, due to the nature of technology in general, issues will be unavoidable however we make every effort to ensure the chance of them happening is as minimal as humanly possible, and also to fix it as quick as possible if they do happen to occur.

In regard to browsers, they evolve over time and the issue today was not related to which browser you choose to use at all. The support team generally recommend using Google Chrome.

In regard to your comments around a desktop copy, all Hosted customers are entitled to a complimentary single user copy of Reckon Accounts Hosted. Give our customer service team a call and they can organise access to this for you

Cheers
Rav
(Edited)

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