Reckon Accounts Hosted - Launch issue (16 October 2017)

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  • Problem
  • Updated 1 year ago
  • Solved
  • (Edited)
Hi everyone,

We're currently investigating an issue affecting the launch of Reckon Accounts Hosted.

You may encounter an error screen similar to one below -

Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.


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Rav, Community Manager

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Posted 1 year ago

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Martin Lynch

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This reply was created from a merged topic originally titled Receiving a HTTPError 503 message when trying to access Reckon.
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Rav, Community Manager

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Hi everyone,

This issue should now be resolved. Please log in as normal, if you have any trouble please let us know.

Thank you all for your patience and apologies for the inconvenience caused.
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Larissa Chiddy

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Me too with a log in sections quoting a number plus QBI in two of the boxes
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Michelle Belle

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no i cant get on... i have 1 hour to enter over a hundred orders and havebeen on hold to your help desk for 30 mins instead of calling customers! not great that your saying its fixed when its not!!
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June Hilton-Jones

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I cant access accounts hosted NZ website.  Sends me to a primitive looking screen
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Jennifer Wann, Accredited Partner

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Still can't access - black screen????????
Not Happy Guys. Worst time of day to not have access.
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Narelle

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Hi Rav, I am now getting error message 504 - It seems to be upping the ante!
Yes, I'm getting the black screen as well.
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Rav, Community Manager

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Thanks for the reports guys, let me take this back to our Hosted team and get them on the case.

Apologies for the hassle everyone!
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Michelle Belle

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what do you mean take it back to the team! why arent the team making sure its fixed! I have 100 customers needing orders and I rely on your software to send them... This is unnacceptable
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Rav, Community Manager

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What I mean Michelle is, after the initial issue was resolved further reports of black screen related launch errors became apparent & reported from some users as evident above. I've taken these new reports back to our Hosted devs and they are currently investigating. 
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Michelle Belle

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and so....
when will it be fixed
the ten bakeries i order from close in 1 hour - i have one hourt to get 100 orders keyed - im supposed to be phoning customers and keying their orders - not sitting on hold for over 30 mins to a help desk that doesnt even realise the magnitude of the problem
your response does not even seem like you realise teh havock you are wreaking with peoples businesses.... 
Will you be reimbusring me $7000 in lost sales because its looking more and more like I cant trade tomorrow with no ETA even provided!
I also have 7 employees who will want lost wages im assuming 
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Rav, Community Manager

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I don't have an ETA from the team at this stage as investigation and work into the issue is currently continuing.

I'll advise the thread as soon as this becomes clear. 

I appreciate that its frustrating and I sincerely apologise for the inconvenience this is causing. The team are working on this at the highest priority.
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Cameron Co

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When will it be back on ????????
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Michelle Belle

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how shit is this - not guidence given ata ll! what a JOKE!
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Rachel Whitehouse

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Hey chill guys .... if you're feeling the panic your end the Reckon team are equally feeling it theirs. Lets let them do their job
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RelseyK

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no access here either
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Michelle Belle

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thank you - mine is now working - now to try get an hour back in lost time :( 
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Rachel Whitehouse

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One hour woe to go .... well done guys, let's see Telstra beat that :)
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Michelle Phipps

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I get a black screen with small white boxes. One with a number, one has QBI, one says log in and a small message in red that says unable to connect to the web connect server......
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Rav, Community Manager

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Hi all,

I'm getting reports that the black screen launch error should now also be fixed.
If you still come across this when attempting to login, visit the Hosted control panel and check if there are any active sessions located under the 'Log off Remote Sessions' area, if there are, please end them.
From there, its crucial to logout (use the logout option in the top right, not just close the tab or window) and then close your browser before trying again.
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Linda

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Thanks guys - up and running again now
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Mathew King

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Issue has reappeared for me. Was working for a few hours.
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Sushi Digital Acc

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ditto
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Craig Jennings

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mines come back, "Unable to connect to the WebConnect server."
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Jennifer Wann, Accredited Partner

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Me too - still not working!!
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Sharon Erdrich

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This is affecting me out of NZ as well. Was fine until 15 minutes ago. Can't get thru to helpdesk.. Now see why :-(
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Rebecca

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I also get the black screen again. Really need this problem to work!! :(
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Rav, Community Manager

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Hi guys,
We're looking into this recurrence as we speak.

Apologies, I can certainly understand that it's frustrating. Hope to have further info from the team shortly
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Jennifer Wann, Accredited Partner

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Have tried the usual log off>close browser>use another browser> etc - any other ideas?
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Rav, Community Manager

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Thanks for trying Jennifer, we've got the team looking at things on our end as we speak. I'll keep you posted.
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Maree Ussher

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I have now this issue where after click  LAUNCH - get Black screen with BLUE writing with LOGIN and WELCOME  - then it shows my Loading code and space to put password under and LONG IN button . and under that in RED " unable to connect to the WebConnect server "    Any News on fixing issue 
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Rav, Community Manager

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Looking into it right now Ussher.
I'll post an update as soon as I have more news on progress
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Chris Quirk

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This reply was created from a merged topic originally titled Unable to log into reckon.

Unable to log into accounts hosted