**RESOLVED** Reckon Accounts Hosted - Launch issue (17 September 2018)

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  • Problem
  • Updated 3 months ago
  • Solved
  • (Edited)
Hi everyone,

We are currently investigating an issue affecting the launching of Reckon Accounts Hosted 2018.

Early indication shows that users are able to login successfully however upon clicking the Launch Accounts 2018 R2 button leads to a error page similar to that below depending on your browser.

Sincere apologies for any inconvenience caused, I'll be updating this thread with more info as soon as possible.

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Rav, Community Manager

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Posted 3 months ago

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Michelle Smoker

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This reply was created from a merged topic originally titled cant log onto Reckon Hosted.

cant log onto Reckon Hosted, it comes up with this error
hosted-connectv82.reckon.com

This reply was created from a merged topic originally titled I can't login today. I have tried on chrome and edge... it says contact page admi....
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Sally McIntosh, Accredited Consultant, Accredited Partner

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It affects printing too!
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Grant

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Our 5 users can't print! Bringing the business to a halt.
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Rav, Community Manager

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Hi Sally and Grant,
Can you let me know what is happening specifically when you try to print?
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Sally McIntosh, Accredited Consultant, Accredited Partner

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same error message... tried logging out and of course now i'm stuck!
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Sally McIntosh, Accredited Consultant, Accredited Partner

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Back in now
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Grant

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Thanks, we're back in now too.
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Vicky Mannix

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l am getting the "site can't be reached" message.

so am I

cannot reach the page
The website cannot display the page  HTTP 500
  Most likely causes:
  • The website is under maintenance.
  • The website has a programming error.
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Liz Hogg

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Help, have clients here wanting to pay for goods and can't issue the Invoice,!!!!!!!!! another great day in the life of Reckon Reck........
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Karen Cox

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I can print now, but other users still can't launch

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Karen Cox

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We are up and running again - Cheers
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ANGELA NAIDU

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I am getting this message as well 

This page isn’t working

hosted-connectv82.reckon.com is currently unable to handle this request.

HTTP ERROR 500
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Kathleen Caldow

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Same message when will this be fixed.
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Rav, Community Manager

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Hi everyone,
Our Hosted teams are investigating at the moment and have narrowed down the point of failure. We're currently in the process determining the cause of the failure in order to form a solution.

More info to follow.
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Debbie Hayes

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Same message - do we have an update?
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Peter Darrell

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This reply was created from a merged topic originally titled Hosted Down?.

Hosted Down? Started with another person calling me to test printing and bam same problem... Log out then try to log back in and now....

This page isn’t working hosted-connectv82.reckon.com is currently unable to handle this request.


HTTP ERROR 500

Seriously price keeps going up and so do problems? Is that normal? PS already cleared cache just in the case of it being that also restarted just to make sure all tasks are 100% out of the PID (Yes I use linux) when checking the raws it is establishment issues (Not client side)

I am back in now
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Rav, Community Manager

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** UPDATE - 1:57pm (AEST) **

Hi everyone,

This issue has been resolved. Access has been restored and is currently available, you may however notice a bit of slowness initially due to the mass number of logins hitting the server at the same time.

Let us know if you have any trouble.

Thank you all for your patience while we worked on this and our apologies for any inconvenience caused.
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Peter Darrell

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Yay its back! Thank you no more phone calls besides the ones where people where kicked. In relation to another update does Reckon not beta test and just hope for the best? No printing and no login really cant test on same server with hidden links to be sure for at least a month continues trial such as on there own accounting or does Reckon not use the hosted services them self?
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Rav, Community Manager

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Hey Peter,
Not really sure what you're referring to, this wasn't related to an update or any deployment. It was an unexpected issue related to the Look Up Service (LUS) not functioning as expected.

Thorough testing is conducted for any updates and maintenance that are carried out on the platform, which again, was not related to this outage. 
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Peter Darrell

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Interesting; So in short you use "VMware" with the recent update? so its not an update ?? like the bug reports on day one of the update on the 14th?
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Debbie Hayes

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I'm back up.