Hi everyone,
We're currently investigating an issue affecting the launch of Reckon Accounts Hosted.
Early indication shows that you may encounter a screen similar to the below when attempting to launch.
We are investigating at the highest priority and our sincere apologies for the inconvenience caused.
I'll keep this thread updated with more information.
We're currently investigating an issue affecting the launch of Reckon Accounts Hosted.
Early indication shows that you may encounter a screen similar to the below when attempting to launch.
We are investigating at the highest priority and our sincere apologies for the inconvenience caused.
I'll keep this thread updated with more information.
Rav, Community Manager
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91,542 Points
Posted 2 years ago
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610 Points
This reply was created from a merged topic originally titled Can't Log in since being booted at 10:50 Tue.
I successfully logged in earlier today but since being randomly logged off I can no longer access accounts hosted. The response I get is "This page isn't working. hosted-connect.reckon.com didn’t send any data. ERR_EMPTY_RESPONSE"
When can this be fixed please?
I successfully logged in earlier today but since being randomly logged off I can no longer access accounts hosted. The response I get is "This page isn't working. hosted-connect.reckon.com didn’t send any data. ERR_EMPTY_RESPONSE"
When can this be fixed please?
Rav, Community Manager
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91,542 Points
Hi everyone,
The team look to have resolved the issue however can you please try logging in now and confirm?
Let me know how you get on
The team look to have resolved the issue however can you please try logging in now and confirm?
Let me know how you get on
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432 Points
Hi Rav every time i try to log in now it tells the attempt failed because I'm already logged in. What should I do. I can't work.
Rav, Community Manager
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91,542 Points
Hi Jenny,
Check out this KB, it should do the trick -
The attempt to login with the username ‘Name’ failed. This user is already logged into the company
Check out this KB, it should do the trick -
The attempt to login with the username ‘Name’ failed. This user is already logged into the company
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100 Points
Hi Rav, I'm logging in fine, but from this morning I can't print invoices. Can preview them but when I go to print them they don't appear on my screen. Any thoughts?
Nathan Elcoate, Accredited Partner
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7,290 Points
Hi Sue, this is likely the new functionality that now prints directly to your printer, rather than launching as a PDF file.
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100 Points
Hi Nathan, has been working like a dream the new way. Will print all other reports, but wont print an invoice, as of this morning. Are you able to print an invoice okay?
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100 Points
OMG, restarted computer, invoices now printing.
Have a great day, thanks for your help
Have a great day, thanks for your help
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580 Points
I can access my datafile, but I cannot access the bank accounts via the Online Banking function. We have wages & suppliers to pay. I have logged out & back in again; but still cannot access the bank we need (Bendigo Bank). Not happy Jan.
Nathan Elcoate, Accredited Partner
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7,290 Points
Hi Helen, how do you access your bank via Online Banking? Can you not login to Bendigo Internet Banking via your browser?
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110 Points
I was having trouble logging in earlier, but all seems to be good now. However, I can't adjust the column widths on the write cheques screen. Any ideas?
Rav, Community Manager
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91,522 Points
Hi Carol,
Glad to hear you're back into your Hosted services.
In regard to not being able to alter column width, that is something we're going to need to look at on our end at this stage.
Are you using a touchscreen device when using Hosted? eg. Microsoft Surface, Lenovo Yoga etc?
Glad to hear you're back into your Hosted services.
In regard to not being able to alter column width, that is something we're going to need to look at on our end at this stage.
Are you using a touchscreen device when using Hosted? eg. Microsoft Surface, Lenovo Yoga etc?
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This conversation is no longer open for comments or replies.
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Catherine
Now I am receiving the above error
~ 11:27am Post edited by Moderator: Contained info unrelated to this error
Nathan Elcoate, Accredited Partner
Rav, Community Manager
Unfortunately, this is a seperate issue to the other thread but nonetheless just as frustrating.
We've got the team looking into this as we speak and I'll keep you posted on progress.
Matt Quigley
Krissi Parke
Rav, Community Manager
Thanks for trying however this is an issue at our end which we're working on putting right. Resetting your browser will not have an effect.
Helen Saunders
Rav, Community Manager
What is happening when you try? Are you getting any error messages?
Helen Saunders
Rav, Community Manager