*RESOLVED* - Reckon Accounts Hosted - Launch issue (28 July 2017)

  • 12
  • Problem
  • Updated 12 months ago
  • Solved
  • (Edited)
Hi everyone,

We're currently investigating an issue affecting launch of Reckon Accounts Hosted.

You may encounter an error screen similar to one below -

Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.

CLICK HERE FOR THE LATEST UPDATE

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Rav, Community Manager

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Posted 12 months ago

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Carolyn

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This reply was created from a merged topic originally titled Is server down?.

Is the server down at the moment. Cant login. Keep getting http error 503
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Harry Yrrah

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This reply was created from a merged topic originally titled HELP, PLEASE!!! - Reckon Accounts Hosted NZ.

Can not login into QB's this is the message coming on screen---


This page isn’t working hosted.reckon.com.au is currently unable to handle this request.


HTTP ERROR 503
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Rav, Community Manager

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Hi guys,

I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
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Leesa Savage

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Great. Like many small businesses across Australia we have our BAS due today! It honestly couldn't have come at a more inconvenient time. I'm now anticipating a fine from the ATO 
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Jane

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This reply was created from a merged topic originally titled hosted page not working.

Is anybody having trouble launching Reckon Accounts Hosted this morning?  Am getting "this page isn't working" on chrome and a blank white screen in IE
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JER

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This reply was created from a merged topic originally titled HI. Is anyone else in NZ having trouble logging into Reckon Hosted today? HTTP ....
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Michael Duncan

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Yup - same issue, same attempted multi browser fixes failed.
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Rav, Community Manager

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Apologies for that Michael, we've got the team investigating this right now. I'll post updates to the thread as soon as I know more.
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Michael Duncan

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If it helps @Ravsingh we're located in Melbourne
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Brett O'Brien

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We can't send out any deliveries without the invoice. Need to go back to the offline version:-(
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Michelle Bath

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In Queenstown NZ and cannot get in to reckon. Month end as well
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Sue Miller

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I have the same issue - located in Sydney.
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Carol

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At least it's not just me!
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Leonie

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Having the same issue here in Western Australia this morning!
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Paula Eady

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I also have the same problem located in New Zealand
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Jane

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I'm hoping the issue is fixed sooner rather than later so I can get my end of month payments sorted before the weekend.
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Rav, Community Manager

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Hi guys,

Thank you all for your reports and I'm really sorry for the hassle at the moment. It looks to be rather widespread at the moment in terms of location which is quite evident from some of your locations.
We've got all hands on deck looking at this and investigation is continuing. 

More info to follow as soon as I have news on progress.

Thank you all for your patience so far.

Cheers
Rav
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Retro Rack Global

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This reply was created from a merged topic originally titled cant log in.

cant log in this morning. hosted.reckon.com.au is currently unable to handle this request. anyone else having this issue. 
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Debbie Jones

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same issue & in WA 
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LeonLeanne Embrey

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Not able to logon either-Queensland
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Loretta Jones

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Is there an eta on this as I have to finish the BAS today
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Carol

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Nothing yet Loretta!
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Tracy B

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Thanks for keeping us in the loop Rav.  Fingers crossed we can all get some work done soon.
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Paul Mason

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Last Friday in the Month today Rav !
End of Month bills to process
Keep working on a fix mate :-)
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Rav, Community Manager

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Really sorry Paul! Never a good time for these but Friday's are so much worse :( 

Working on putting things right ASAP.
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Alana

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Unable to access Reckon as of 11:00am? - QLD
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Ken

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I'm not getting an error message, just a blank page. Is this caused by the same problem?
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Carol

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I have the same blank white page Ken. I assume it's the same issue.
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Leonie

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yes Ken... others have said they only have a blank page too!
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Rav, Community Manager

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Hi Ken,

Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
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Carol

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Rav I'm using Chrome but it's just a blank white page. It is an older version however.
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Ken

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Yes the blank page is on Microsoft Edge. On Chrome I get "This page isn't working ... Error 503".
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Rav, Community Manager

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Thanks Carol & Ken, yes unfortunately a blank white page is also what quite a few users are currently receiving. Its part of the same problem and is being covered in the investigation. Nonetheless, still equally as frustrating :( 

Work is continuing on this at the moment.
(Edited)
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Retro Rack Global

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of all days why on a Friday...  aauugghhh !
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Gilly Klein

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This reply was created from a merged topic originally titled Is Reckon broken today?.
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Alana

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Yes. Aus Wide.
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Helene Garrett

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I do not even get a message just blank page.....very inconvenient when will this be fixed?????
Frustrating !!  When is the problem likely to be fixed ???
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Scott

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Cmon....its BAS day today!! Please help us Reckon!
(Edited)

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