Hi everyone,
We're currently investigating an issue affecting launch of Reckon Accounts Hosted.
You may encounter an error screen similar to one below -
Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.
CLICK HERE FOR THE LATEST UPDATE
We're currently investigating an issue affecting launch of Reckon Accounts Hosted.
You may encounter an error screen similar to one below -
Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.
CLICK HERE FOR THE LATEST UPDATE
Rav, Community Manager
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91,522 Points
- Sad
Posted 2 years ago
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164 Points
This reply was created from a merged topic originally titled Is server down?.
Is the server down at the moment. Cant login. Keep getting http error 503
Is the server down at the moment. Cant login. Keep getting http error 503
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184 Points
This reply was created from a merged topic originally titled HELP, PLEASE!!! - Reckon Accounts Hosted NZ.
Can not login into QB's this is the message coming on screen---
This page isn’t working hosted.reckon.com.au is currently unable to handle this request.
HTTP ERROR 503
Can not login into QB's this is the message coming on screen---
This page isn’t working hosted.reckon.com.au is currently unable to handle this request.
HTTP ERROR 503
Rav, Community Manager
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91,522 Points
Hi guys,
I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
- 60 Points
Great. Like many small businesses across Australia we have our BAS due today! It honestly couldn't have come at a more inconvenient time. I'm now anticipating a fine from the ATO
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112 Points
This reply was created from a merged topic originally titled hosted page not working.
Is anybody having trouble launching Reckon Accounts Hosted this morning? Am getting "this page isn't working" on chrome and a blank white screen in IE
Is anybody having trouble launching Reckon Accounts Hosted this morning? Am getting "this page isn't working" on chrome and a blank white screen in IE
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302 Points
This reply was created from a merged topic originally titled HI. Is anyone else in NZ having trouble logging into Reckon Hosted today? HTTP ....
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122 Points
Yup - same issue, same attempted multi browser fixes failed.
Rav, Community Manager
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78,210 Points
Apologies for that Michael, we've got the team investigating this right now. I'll post updates to the thread as soon as I know more.
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122 Points
If it helps @Ravsingh we're located in Melbourne
- 60 Points
We can't send out any deliveries without the invoice. Need to go back to the offline version:-(
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80 Points
In Queenstown NZ and cannot get in to reckon. Month end as well
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368 Points
- 60 Points
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110 Points
I'm hoping the issue is fixed sooner rather than later so I can get my end of month payments sorted before the weekend.
Rav, Community Manager
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91,522 Points
Hi guys,
Thank you all for your reports and I'm really sorry for the hassle at the moment. It looks to be rather widespread at the moment in terms of location which is quite evident from some of your locations.
We've got all hands on deck looking at this and investigation is continuing.
More info to follow as soon as I have news on progress.
Thank you all for your patience so far.
Cheers
Rav
Thank you all for your reports and I'm really sorry for the hassle at the moment. It looks to be rather widespread at the moment in terms of location which is quite evident from some of your locations.
We've got all hands on deck looking at this and investigation is continuing.
More info to follow as soon as I have news on progress.
Thank you all for your patience so far.
Cheers
Rav
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214 Points
This reply was created from a merged topic originally titled cant log in.
cant log in this morning. hosted.reckon.com.au is currently unable to handle this request. anyone else having this issue.
cant log in this morning. hosted.reckon.com.au is currently unable to handle this request. anyone else having this issue.
- 62 Points
Is there an eta on this as I have to finish the BAS today
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212 Points
Thanks for keeping us in the loop Rav. Fingers crossed we can all get some work done soon.
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824 Points
Last Friday in the Month today Rav !
End of Month bills to process
Keep working on a fix mate :-)
End of Month bills to process
Keep working on a fix mate :-)
Rav, Community Manager
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91,522 Points
Really sorry Paul! Never a good time for these but Friday's are so much worse :(
Working on putting things right ASAP.
Working on putting things right ASAP.
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90 Points
I'm not getting an error message, just a blank page. Is this caused by the same problem?
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414 Points
I have the same blank white page Ken. I assume it's the same issue.
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368 Points
yes Ken... others have said they only have a blank page too!
Rav, Community Manager
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85,836 Points
Hi Ken,
Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
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414 Points
Rav I'm using Chrome but it's just a blank white page. It is an older version however.
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90 Points
Yes the blank page is on Microsoft Edge. On Chrome I get "This page isn't working ... Error 503".
Rav, Community Manager
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85,836 Points
Thanks Carol & Ken, yes unfortunately a blank white page is also what quite a few users are currently receiving. Its part of the same problem and is being covered in the investigation. Nonetheless, still equally as frustrating :(
Work is continuing on this at the moment.
Work is continuing on this at the moment.
(Edited)
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214 Points
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146 Points
- 60 Points
I do not even get a message just blank page.....very inconvenient when will this be fixed?????
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360 Points
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90 Points
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This conversation is no longer open for comments or replies.
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