Hi everyone,
We're currently investigating an issue affecting launch of Reckon Accounts Hosted.
You may encounter an error screen similar to one below -
Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.
CLICK HERE FOR THE LATEST UPDATE
We're currently investigating an issue affecting launch of Reckon Accounts Hosted.
You may encounter an error screen similar to one below -
Sincere apologies for the inconvenience, the team are investigating at the highest priority and further updates will be made here.
CLICK HERE FOR THE LATEST UPDATE
Rav, Community Manager
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Posted 2 years ago
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Rav, Community Manager
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84,560 Points
Hi guys,
I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
I'm really sorry you're affected by this problem at the moment, we're looking into it at the highest priority as we speak. I'll keep you posted.
Great. Like many small businesses across Australia we have our BAS due today! It honestly couldn't have come at a more inconvenient time. I'm now anticipating a fine from the ATO
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Yup - same issue, same attempted multi browser fixes failed.
Rav, Community Manager
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Apologies for that Michael, we've got the team investigating this right now. I'll post updates to the thread as soon as I know more.
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If it helps @Ravsingh we're located in Melbourne
We can't send out any deliveries without the invoice. Need to go back to the offline version:-(
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In Queenstown NZ and cannot get in to reckon. Month end as well
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Rav, Community Manager
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Last Friday in the Month today Rav !
End of Month bills to process
Keep working on a fix mate :-)
End of Month bills to process
Keep working on a fix mate :-)
Rav, Community Manager
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83,696 Points
Really sorry Paul! Never a good time for these but Friday's are so much worse :(
Working on putting things right ASAP.
Working on putting things right ASAP.
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I'm not getting an error message, just a blank page. Is this caused by the same problem?
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I have the same blank white page Ken. I assume it's the same issue.
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yes Ken... others have said they only have a blank page too!
Rav, Community Manager
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76,662 Points
Hi Ken,
Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
Yes it more than likely will be. The screenshot from my opening post above was on the Chrome browser so you may receive a differing result depending on your browser of choice.
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Rav I'm using Chrome but it's just a blank white page. It is an older version however.
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Yes the blank page is on Microsoft Edge. On Chrome I get "This page isn't working ... Error 503".
Rav, Community Manager
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76,662 Points
Thanks Carol & Ken, yes unfortunately a blank white page is also what quite a few users are currently receiving. Its part of the same problem and is being covered in the investigation. Nonetheless, still equally as frustrating :(
Work is continuing on this at the moment.
Work is continuing on this at the moment.
(Edited)
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This reply was created from a merged topic originally titled Is Reckon broken today?.
Yes. Aus Wide.
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