We're currently investigating early indication of login issues affecting Reckon Accounts Hosted.
You may encounter the loading screen message or a timeout issue when attempting to login.
This issue is affecting new login attempts to Hosted only. Any users currently logged in and using Hosted are not affected.
We are investigating at the highest priority and sincerely apologise for any inconvenience caused.
**CLICK HERE FOR LATEST UPDATE**
Rav, Community Manager
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91,522 Points
Posted 2 years ago
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1,060 Points
Wouldn’t suggest I’m getting value from my fees
Hayley Pearson Accredited Partner, Accredited Partner
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Do we have any idea of when it will be fixed. I was logged in and it logged me out and then I can't complete my work.
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Rav, Community Manager
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134 Points
Rav, Community Manager
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91,492 Points
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512 Points
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In the grand scheme of things, no, it isn't the end of the world.
Grab a cuppa, have an early lunch or do something else.
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Reckon Hosted too slow!I too am having problems today! Firstly, to save each entry has been taking approximately 60 seconds - secondly, 40 seconds to print an invoice and now I've been logged out and can't log back on! What a waste of my time! I have tried to back up and verify data and the system isn't responding! When will the system be back up and running?????? Very soon I hope.
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The EXECUTE permission was denied on the object 'g_UserIDByUserString', database 'SyncProv', schema 'dbo'/
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Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
Rav, Community Manager
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91,522 Points
A further update on what we're doing at the moment, unfortunately the Hosted squad are experiencing issues deploying what we're confident is the fix to the login problem. Work is continuing as we speak and its our highest priority to put this right as quick as possible.
I fully understand that its frustrating and I sincerely apologise for the hassle and frustration that its causing. Thanks for bearing with us, really appreciate your patience so far. Will keep you posted.
Rav, Community Manager
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91,522 Points
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Object reference not set to an instance of an object.
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Object reference not set to an instance of an object.
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Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
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Very bad for businsess. There is going to have to be compensation soon. Its happening all too often !!!!
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Rav, Community Manager
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91,522 Points
The error messages on login attempts will differ while we're conducting work behind the scenes to get access restored.
They all relate to the same problem though and I'm getting the same error messages you're all reporting as well. I've updated my earlier post above in regard to the "Object reference not set to an instance of an object." error message.
We're making progress on this but we're not quite there yet. More info to follow.
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Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
- 60 Points
Is there an official line of communicating issues with Reckon?
I would just like to make someone aware that we have experienced a delay in our business.
Thank you
Natalie
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Rav, Community Manager
Further updates will be made on this thread as soon as possible.
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Rav, Community Manager
It looks as though the cause of this problem is affecting performance of our website as well. I don't have an ETA on this just yet as the team are continuing to investigate. I'll keep you all posted as soon as I receive further information on progress.
Rav, Community Manager
I've just heard that the team have isolated the cause of the problem and are now switching to formulating corrective action to resolve it.
Should have another update to share in approximately 20 minutes. Appreciate your patience so far everyone, thank you.
Rav
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