Hi everyone,
We're currently investigating early indication of login issues affecting Reckon Accounts Hosted.
You may encounter the loading screen message or a timeout issue when attempting to login.
This issue is affecting new login attempts to Hosted only. Any users currently logged in and using Hosted are not affected.
We are investigating at the highest priority and sincerely apologise for any inconvenience caused.
**CLICK HERE FOR LATEST UPDATE**
We're currently investigating early indication of login issues affecting Reckon Accounts Hosted.
You may encounter the loading screen message or a timeout issue when attempting to login.
This issue is affecting new login attempts to Hosted only. Any users currently logged in and using Hosted are not affected.
We are investigating at the highest priority and sincerely apologise for any inconvenience caused.
**CLICK HERE FOR LATEST UPDATE**
Rav, Community Manager
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74,870 Points
Posted 1 year ago
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1,060 Points
Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
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280 Points
Do we have any idea of when it will be fixed. I was logged in and it logged me out and then I can't complete my work.
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280 Points
That was quick. I am logged back in. Thank you for the quick fix.
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280 Points
Actually that was a false log in. I saw my screen and then it went to PLEASE WAIT A MINUTE and comes back to the log in screen.
Rav, Community Manager
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71,420 Points
Apologies for that Steve, the Hosted squad are performing work on the service as we speak so there might be a few variances in the login process just for the moment.
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134 Points
"Object reference not set to an instance of an object." this is what it says when trying to log in?
Rav, Community Manager
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71,420 Points
Hi Diane,
Please see my post further below on this
Please see my post further below on this
(Edited)
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280 Points
Thank you guys for fixing it.
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150 Points
Just chill, we all have work to do but it's not that big of a deal... It will be up again soon.
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462 Points
So an outage of 43 minute so far is not an issue. What about those of us trying to do end of month.
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150 Points
We are all trying to do end of month, enter data and issue invoices.
In the grand scheme of things, no, it isn't the end of the world.
Grab a cuppa, have an early lunch or do something else.
In the grand scheme of things, no, it isn't the end of the world.
Grab a cuppa, have an early lunch or do something else.
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462 Points
I never said it was the end of the world, however, these problems have been more frequent this year with an upgrade that needed rolling back to an earlier version. Yes sitting and doing other work, however, not the work that needs to be done. For some, when these outages occur it can be a big deal.
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684 Points
Thanks Steve, not the end of the world, but as you say. when your business revolves around processing orders for eta critical times and need to be paid before you can order, it is a big deal. but can't do anything but get a little stressed as I'm letting my clients down.
(Edited)
end of month you must be organised im 60 day behind
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492 Points
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80 Points
I cannot login either... this is the message i get in red text
The EXECUTE permission was denied on the object 'g_UserIDByUserString', database 'SyncProv', schema 'dbo'/
The EXECUTE permission was denied on the object 'g_UserIDByUserString', database 'SyncProv', schema 'dbo'/
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482 Points
I got the same message!
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134 Points
Me to
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80 Points
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92 Points
Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
Rav, Community Manager
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74,870 Points
Rav, Community Manager
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74,870 Points
If you're currently attempting to login you will encounter the following error message(s) -
(Edited)
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130 Points
This reply was created from a merged topic originally titled I'm having trouble logging in as of 1 p.m. today, anyone else experiencing the sa....
Yes Not working
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80 Points
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160 Points
Rav do we have any idea on ETA...There seems to have been a lot of issues also with speed & now this. We pay a lot of money for these systems to be functional.
i agree totally and you are not wrong about the speed!
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542 Points
I just got
Object reference not set to an instance of an object.
Object reference not set to an instance of an object.
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152 Points
Yes, that is the message we get too.
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80 Points
me too now
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90 Points
Me too
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482 Points
Me too!
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156 Points
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120 Points
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192 Points
Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
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180 Points
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292 Points
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342 Points
Rav, Community Manager
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74,870 Points
Hi guys,
The error messages on login attempts will differ while we're conducting work behind the scenes to get access restored.
They all relate to the same problem though and I'm getting the same error messages you're all reporting as well. I've updated my earlier post above in regard to the "Object reference not set to an instance of an object." error message.
We're making progress on this but we're not quite there yet. More info to follow.
The error messages on login attempts will differ while we're conducting work behind the scenes to get access restored.
They all relate to the same problem though and I'm getting the same error messages you're all reporting as well. I've updated my earlier post above in regard to the "Object reference not set to an instance of an object." error message.
We're making progress on this but we're not quite there yet. More info to follow.
(Edited)
what is happening, have you cowboys been rolling changes into production without any testing?
Hayley Pearson Accredited Partner, Accredited Partner
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182 Points
Looks like it is working - thank you
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80 Points
it's back online
Rav,
Is there an official line of communicating issues with Reckon?
I would just like to make someone aware that we have experienced a delay in our business.
Thank you
Natalie
Is there an official line of communicating issues with Reckon?
I would just like to make someone aware that we have experienced a delay in our business.
Thank you
Natalie
Rav, Community Manager
Further updates will be made on this thread as soon as possible.
Jeremy Engelman
Somain Rapana
Steve Stokes
Carol
Jeffrey Arana
Rav, Community Manager
It looks as though the cause of this problem is affecting performance of our website as well. I don't have an ETA on this just yet as the team are continuing to investigate. I'll keep you all posted as soon as I receive further information on progress.
Rav, Community Manager
I've just heard that the team have isolated the cause of the problem and are now switching to formulating corrective action to resolve it.
Should have another update to share in approximately 20 minutes. Appreciate your patience so far everyone, thank you.
Rav
Liz Hogg
Somain Rapana
lachlan watkins
Christine Dalrymple, Accredited Partner
Chris
Jeff Worme
Jeff Worme