Reckon Accounts Hosted - Login Issue 1 March - RESOLVED

  • 11
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hi everyone,
We are currently experiencing issues with the ability to login to Reckon Accounts Hosted.

Our IT team is aware of this and are working to rectify this issue at the highest priority.

Further updates will be provided here.

We sincerely apologize for the inconvenience.

*UPDATE - ISSUE RESOLVED*
11:30am AEDT

Hi everyone,
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and access is now available.

*UPDATE*
2:17pm AEDT

Hello all An update to the Reckon Accounts Hosted issues. We are now back up and running and all users are able to log in and access the system.

We understand everyone’s frustration with the outage this morning, and if you suffered any inconvenience we apologise sincerely.

The issue was related to some middleware technology, which connects our users to the platform, which didn’t recognise the leap year and as such we have had to manually update each session host to resolve the problem.

I acknowledge some of the comments on the community today challenging how this could happen. Our team works very hard to monitor the system and to quality assure everything to maintain the best possible user experience. Sometimes in technology things happen that could not be foreseen, and the fact that one piece of our technology was not prepared for the leap year is enormously frustrating.

Please trust that our team is working on all components of our solution to ensure this kind of error never happens again.

Sam Allert

Managing Director - Australia & New Zealand
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Rav, Community Manager

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Posted 4 years ago

  • 11
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Pausa, Accredited Partner

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Hey guys its up and running has been for about 10 minutes 
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Vanessa Lander

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thank you so much
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Kaz

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Thank you! In!
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Carol Menzies

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yayyy we're back on. Hopefully everyone else sooooon
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Martin Brown

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Back in Business..Rav, you can breath again now !!, you took some heavy hits for Reckon, let's hope whatever caused the problem is fixed. Cheers

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fish88.au

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IT"S WORKING NOW ! 12 noon !!. Nothing for 6 hours. Thank you 
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Rav, Community Manager

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Hello all

An update to the Reckon Accounts Hosted issues. We are now back up and running and all users are able to log in and access the system.

We understand everyone’s frustration with the outage this morning, and if you suffered any inconvenience we apologise sincerely.

The issue was related to some middleware technology, which connects our users to the platform, which didn’t recognise the leap year and as such we have had to manually update each session host to resolve the problem.

I acknowledge some of the comments on the community today challenging how this could happen. Our team works very hard to monitor the system and to quality assure everything to maintain the best possible user experience. Sometimes in technology things happen that could not be foreseen, and the fact that one piece of our technology was not prepared for the leap year is enormously frustrating.

Please trust that our team is working on all components of our solution to ensure this kind of error never happens again.

Sam Allert

Managing Director - Australia & New Zealand

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