Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
Hi everyone,
We are currently experiencing issues with the ability to login to Reckon Accounts Hosted.
Our IT team is aware of this and are working to rectify this issue at the highest priority.
Further updates will be provided here.
We sincerely apologize for the inconvenience.
*UPDATE - ISSUE RESOLVED*
11:30am AEDT
Hi everyone,
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and access is now available.
*UPDATE*
2:17pm AEDT
Hello all An update to the Reckon Accounts Hosted issues. We are now back up and running and all users are able to log in and access the system.
We understand everyone’s frustration with the outage this morning, and if you suffered any inconvenience we apologise sincerely.
The issue was related to some middleware technology, which connects our users to the platform, which didn’t recognise the leap year and as such we have had to manually update each session host to resolve the problem.
I acknowledge some of the comments on the community today challenging how this could happen. Our team works very hard to monitor the system and to quality assure everything to maintain the best possible user experience. Sometimes in technology things happen that could not be foreseen, and the fact that one piece of our technology was not prepared for the leap year is enormously frustrating.
Please trust that our team is working on all components of our solution to ensure this kind of error never happens again.
Sam Allert
Managing Director - Australia & New Zealand
We are currently experiencing issues with the ability to login to Reckon Accounts Hosted.
Our IT team is aware of this and are working to rectify this issue at the highest priority.
Further updates will be provided here.
We sincerely apologize for the inconvenience.
*UPDATE - ISSUE RESOLVED*
11:30am AEDT
Hi everyone,
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and access is now available.
*UPDATE*
2:17pm AEDT
Hello all An update to the Reckon Accounts Hosted issues. We are now back up and running and all users are able to log in and access the system.
We understand everyone’s frustration with the outage this morning, and if you suffered any inconvenience we apologise sincerely.
The issue was related to some middleware technology, which connects our users to the platform, which didn’t recognise the leap year and as such we have had to manually update each session host to resolve the problem.
I acknowledge some of the comments on the community today challenging how this could happen. Our team works very hard to monitor the system and to quality assure everything to maintain the best possible user experience. Sometimes in technology things happen that could not be foreseen, and the fact that one piece of our technology was not prepared for the leap year is enormously frustrating.
Please trust that our team is working on all components of our solution to ensure this kind of error never happens again.
Sam Allert
Managing Director - Australia & New Zealand
Rav, Community Manager
-
87,168 Points
Posted 4 years ago
-
180 Points
Rav, Community Manager
-
87,168 Points
Hi everyone,
The cause of the issue this morning has been identified and the team are working on developing a solution.
Further updates to follow.
We sincerely apologize for the inconvenience.
The cause of the issue this morning has been identified and the team are working on developing a solution.
Further updates to follow.
We sincerely apologize for the inconvenience.
-
76 Points
Good morning, may we please have an ETA on repair? Much appreciated
-
104 Points
"Further Updates to Follow" - Rav we are due something please.
REALLY NEED that UPDATE!!!!! Thanks
Rav, Community Manager
-
87,168 Points
Hi guys,
Our full resources have been employed to resolve this issue and the team are working on this as we speak.
Unfortunately, I don't have an ETA just yet but will share this info as soon as I receive a firm indication from the team.
Really appreciate your patience and apologies for the frustration this issue is causing today.
Rav
Our full resources have been employed to resolve this issue and the team are working on this as we speak.
Unfortunately, I don't have an ETA just yet but will share this info as soon as I receive a firm indication from the team.
Really appreciate your patience and apologies for the frustration this issue is causing today.
Rav
-
224 Points
Well, I think I will send my casual home, we can't do anything! Bugger!
-
106 Points
no patience I've got staff standing around unable to make deliveries
-
82 Points
Grhhh!!!!!!!!!!!!
-
80 Points
This is really annoying as we have deliveries and a business to run. Reckon Accounts needs an alternative should this issue happened again. This is not very good.
An update is really needed as to what time we expected be back on. Shourly they will know if they have identified the issue.
An update is really needed as to what time we expected be back on. Shourly they will know if they have identified the issue.
-
82 Points
We've had two employees here for 4 1/2 hours unable to get the work done that we need to. How much longer?????
-
246 Points
not good enough!!!! i have just stood on my head to get my preschooler in for an 'extra' day at preschool to get some work done and costs $$$ and now cant work!!! grrrrr
update please very unhappy customer.
:-(
-
122 Points
Do we know if this is going to be all day? Surely there's a rough idea?
I think Reckon needs to look into an offline mode as suggested before.
I think Reckon needs to look into an offline mode as suggested before.
-
80 Points
i have staff that need paid now how much longer is it going to take to get up and running needs resolved urgently!!! shouldnt have these sorts of errors people rely on this to work..
Thanks Rav, We all know issues happen but it is not the end of the world.. Our statements will go out a little later than expected.
Can we please have an ETA ???
-
340 Points
Need to work! Urgently!!!!! When will this be fixed please?
-
124 Points
OMG when is it going to be fixed? Ridiculous that this wasn't pre-empted. Pushing us further to changing over to Xero.!!
-
176 Points
Also staff to pay- really not acceptable
-
80 Points
WHY ARE THERE PROBLEMS WITH RECKON ALL THE TIME?
I DONT KNOW WHY WE USE THIS SYSTEM THERE IS ALWAYS ISSUES.
WHEN IS THIS GETTING SORTED OUT NEED TO RUN A BUSINESS..
REGARDS
JAMES
-
110 Points
I think the work around is called......Xero.
Please please please give us an update for the fix. and reassure us that the data is secure and not corrupted.
Please please please give us an update for the fix. and reassure us that the data is secure and not corrupted.
-
82 Points
Any update on a time you will fix the issue??
I need to know whether I have to do my wages manually? I will have very angry staff if they are not paid on time? ETA please?
-
400 Points
Not again!!!!! ETA pleeeese? Grab another IT Team! I have loads of work to do and orders to get out.
Please update us on a time this will be fixed please.
Not good enough MYOB never does this!!!
-
122 Points
Not acceptable. Lucky I am part owner and do not have to pay someone to sit around doing nothing as I am unable to do any invoicing or end of month statements.
-
114 Points
This is getting beyond a joke! Arrived to work early to carry on with end of month etc along with many others... This is completely unacceptable 6 hours of paying staff and sitting around looking at all the work that needs to be done!! And no idea of time/day things will be up and running?... Absolutely time to explore other options.
-
114 Points
This is getting beyond a joke! Arrived to work early to carry on with end of month etc along with many others... This is completely unacceptable 6 hours of paying staff and sitting around looking at all the work that needs to be done!! And no idea of time/day things will be up and running?... Absolutely time to explore other options.
-
130 Points
Lucky this is only an accounting system and month end to finalise....wow
-
82 Points
Please. Is the an estimation when we will be up and running, I really need to get in there.
-
80 Points
when will this be resolved now i can't run my business as everything is on reckon
-
1,200 Points
So the boffins identified it three hours ago...... surely they can undo whatever "upgrade" they did which caused this catastrophic failure!!!!!
As they have identified it, why has it taken three hours and still no fix?????
As they have identified it, why has it taken three hours and still no fix?????
-
246 Points
maybe we should also send in invoices for paid staff and child care and other expenses being incurred while the software 'glitches' are being sorted. im sure the 'glitches' would be quickly fixed then!!!
-
120 Points
Like everyone else, desperate for an ETA please. I have wages to pay to my staff today and need my Reckon Payroll up and going, invoices that need to get out to my clients today and end of month to finalise. Please, some indication of timeframe would be really considerate to everyone right now.
-
84 Points
Unbelievable, eom accounts to be finalized, what are we paying for here????
-
100 Points
Eta please, I am wondering weather to send staff home for the rest of the day. They have already been paid three hours to do nothing.
Success! I'm in!
-
130 Points
Hi all this worked...Click on Black Control Button...then tab back and open ...it worked. Have a great day
-
486 Points
I'm up and running again
-
120 Points
I'm in. Thank you thank you thank you!!
-
120 Points
I'm in. Thank you thank you thank you!!
-
132 Points
Thanks Steven, did the above and I am now in too!
keep your chin up Rav. I'm sure your doing everything possible to fix it mate.
-
172 Points
Thanks Stephen - this worked for us too!
-
172 Points
Thanks Stephen - this worked for us too!
-
94 Points
Worked for us too......yay!!
-
122 Points
Yah I'm in thanks Stephen
-
122 Points
Yah I'm in thanks Stephen
-
214 Points
Thankyou :)
-
110 Points
I can login, but when I do a transaction, I am bumped back out again. What is the deal?
Rav, Community Manager
-
87,168 Points
Hi Duncan, do you mean that it logs you out fully when attempting this?
Which brower are you using and could you let me know if you experiencing the same problem on an alternative browser?
Let me know
Cheers
Rav
Which brower are you using and could you let me know if you experiencing the same problem on an alternative browser?
Let me know
Cheers
Rav
-
170 Points
-
104 Points
Thanks Rav. It would be interesting to know what time you guys started working on the fix? I have been unable to get any action since starting at around 7 am this morning.
-
224 Points
It was earlier than that for me! I thought it was my system so I rebooted etc.LOL
I must say it is a bit frustrating given it is the 1st of the month
I must say it is a bit frustrating given it is the 1st of the month
-
100 Points
Paying a monthly subscription for a premium service & this happens. My staff cannot work, costing me money. Its all well & good to keep us posted but this shouldn't happen.
-
94 Points
As per another Stephen ...Click on Black Control Button...then tab back and open ...it worked. Have a great day
-
618 Points
I just logged in, and although it took a while it did eventually open, so maybe they have fixed it :-)
-
140 Points
-
82 Points
-
330 Points
-
140 Points
Can you please give a time for when it will actually be fixed? We've got invoices to produce.
Rav, Community Manager
-
86,280 Points
Totally understand Tanah and I'm really sorry for the inconvenience this is causing.
As soon as I have more information I will share it here.
As soon as I have more information I will share it here.
-
140 Points
Okay thanks. Is it hours or days? Do you know?
-
140 Points
this is why i shouldn't have gone on line
-
320 Points
Yes we have been trying since 8 am to get on. End of the month, start of a new month, Really not the best time for this system to be down.
If you can give us an idea. Very inconvenient.!
If you can give us an idea. Very inconvenient.!
-
94 Points
Hi all this worked...Click on Black Control Button...then tab back and open ...it worked. Have a great day
-
866 Points
Yes an ETA would be courteous - are we looking at a couple of hours, a day or a week to fix. The fact that you have identified the issue is helpful - but meaningless to us. When should we check back?
Rav, Community Manager
-
86,280 Points
Hi Sue,
Updates will be provided here including an ETA as soon as I receive firm word on this.
Updates will be provided here including an ETA as soon as I receive firm word on this.
is there an eta , please. end of month needs to be down now
-
82 Points
Still Waiting on an ETA please!
-
132 Points
Yes an eta would be good! Just an approx. time would be fine...
Rav, Community Manager
-
86,280 Points
Hi folks,
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and full access is available.
We sincerely apologise for the frustration and inconvenience caused.
Please let me know if you are still experiencing any issues regaining access.
Thank you all for your patience.
Rav
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and full access is available.
We sincerely apologise for the frustration and inconvenience caused.
Please let me know if you are still experiencing any issues regaining access.
Thank you all for your patience.
Rav
-
114 Points
Not what you want to see when you have much work to get done.
Rav, Community Manager
-
86,280 Points
No it most certainly isn't Annelys, and I'm sincerely sorry for the inconvenience this is causing. The team are working on this as we speak and further updates will be provided in this thread.
Thank you for your patience
Rav
Thank you for your patience
Rav
Every time I talk to the Help desk I am told 45 Minutes and that was 2 hours ago. What is going on ?????
Rav, Community Manager
-
86,280 Points
Apologies for the confusion Bryce,
I will provide you a firm timeframe/ETA here on the Community as soon as I receive this from the team working on the solution.
I will provide you a firm timeframe/ETA here on the Community as soon as I receive this from the team working on the solution.
-
134 Points
any update on how much longer
-
92 Points
What time????????
Rav, Community Manager
-
86,280 Points
Hi Fiona, I'll share an ETA on resolution as soon as I can.
-
550 Points
I am in .. thanks
How much longer approximately???
Rav, Community Manager
-
86,280 Points
Hi Lynda, I'll share an ETA on resolution as soon as I can.
Cheyanne Elizabeth Becker-Stevens
-
106 Points
-
784 Points
-
312 Points
-
284 Points
YES PLEASE GIVE US AN APPROXIMATE TIME THIS WILL BE FIXED
Rav, Community Manager
-
86,280 Points
I'll share this info as soon as I receive firm indication from the IT team working on the solution.
Apologies for the inconvenience this is causing.
Rav
Apologies for the inconvenience this is causing.
Rav
-
252 Points
-
540 Points
i managed to get hold of reckon help desk 90 minutes ago and they said the fix would be in 30 minutes after that and still no progress. This would suggest that it is a bigger problem than they thought
-
92 Points
Told me the same thing
-
214 Points
Rav, Community Manager
-
87,168 Points
Hi everyone,
As soon as I have word on a timeframe/ETA I will update the thread here. I do not anticipate this being a long term issue however I'll wait for word from the specialists for firm information rather than speculate.
I can fully understand that the timing of this issue couldn't be any worse and I apologise for the frustration.
I'll keep this thread informed with more info.
Thank you
Rav
As soon as I have word on a timeframe/ETA I will update the thread here. I do not anticipate this being a long term issue however I'll wait for word from the specialists for firm information rather than speculate.
I can fully understand that the timing of this issue couldn't be any worse and I apologise for the frustration.
I'll keep this thread informed with more info.
Thank you
Rav
-
512 Points
What do you consider a long term issue given that it has already been a number of hours that the system has been unavailable and no further details on the issue nor an ETA provided ?
-
464 Points
-
320 Points
-
320 Points
-
294 Points
