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We are currently experiencing issues with the ability to login to Reckon Accounts Hosted.
Our IT team is aware of this and are working to rectify this issue at the highest priority.
Further updates will be provided here.
We sincerely apologize for the inconvenience.
*UPDATE - ISSUE RESOLVED*
11:30am AEDT
Hi everyone,
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and access is now available.
*UPDATE*
2:17pm AEDT
Hello all An update to the Reckon Accounts Hosted issues. We are now back up and running and all users are able to log in and access the system.
We understand everyone’s frustration with the outage this morning, and if you suffered any inconvenience we apologise sincerely.
The issue was related to some middleware technology, which connects our users to the platform, which didn’t recognise the leap year and as such we have had to manually update each session host to resolve the problem.
I acknowledge some of the comments on the community today challenging how this could happen. Our team works very hard to monitor the system and to quality assure everything to maintain the best possible user experience. Sometimes in technology things happen that could not be foreseen, and the fact that one piece of our technology was not prepared for the leap year is enormously frustrating.
Please trust that our team is working on all components of our solution to ensure this kind of error never happens again.
Sam Allert
Managing Director - Australia & New Zealand
Rav, Community Manager
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91,522 Points
Posted 4 years ago
Rav, Community Manager
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91,522 Points
The cause of the issue this morning has been identified and the team are working on developing a solution.
Further updates to follow.
We sincerely apologize for the inconvenience.
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Rav, Community Manager
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91,522 Points
Our full resources have been employed to resolve this issue and the team are working on this as we speak.
Unfortunately, I don't have an ETA just yet but will share this info as soon as I receive a firm indication from the team.
Really appreciate your patience and apologies for the frustration this issue is causing today.
Rav
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An update is really needed as to what time we expected be back on. Shourly they will know if they have identified the issue.
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I think Reckon needs to look into an offline mode as suggested before.
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WHY ARE THERE PROBLEMS WITH RECKON ALL THE TIME?
I DONT KNOW WHY WE USE THIS SYSTEM THERE IS ALWAYS ISSUES.
WHEN IS THIS GETTING SORTED OUT NEED TO RUN A BUSINESS..
REGARDS
JAMES
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110 Points
Please please please give us an update for the fix. and reassure us that the data is secure and not corrupted.
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I need to know whether I have to do my wages manually? I will have very angry staff if they are not paid on time? ETA please?
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Please update us on a time this will be fixed please.
Not good enough MYOB never does this!!!
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As they have identified it, why has it taken three hours and still no fix?????
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Rav, Community Manager
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91,522 Points
Which brower are you using and could you let me know if you experiencing the same problem on an alternative browser?
Let me know
Cheers
Rav
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I must say it is a bit frustrating given it is the 1st of the month
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Rav, Community Manager
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As soon as I have more information I will share it here.
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If you can give us an idea. Very inconvenient.!
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Rav, Community Manager
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Updates will be provided here including an ETA as soon as I receive firm word on this.
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is there an eta , please. end of month needs to be down now
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Rav, Community Manager
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91,330 Points
Our IT team have successfully implemented a fix to the issue impacting Reckon Accounts Hosted users today and full access is available.
We sincerely apologise for the frustration and inconvenience caused.
Please let me know if you are still experiencing any issues regaining access.
Thank you all for your patience.
Rav
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114 Points
Customers are wanting to know an idea of how long
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Rav, Community Manager
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91,492 Points
Thank you for your patience
Rav
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Rav, Community Manager
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I will provide you a firm timeframe/ETA here on the Community as soon as I receive this from the team working on the solution.
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Rav, Community Manager
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Rav, Community Manager
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Cheyanne Elizabeth Becker-Stevens
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Rav, Community Manager
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Apologies for the inconvenience this is causing.
Rav
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Rav, Community Manager
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91,522 Points
As soon as I have word on a timeframe/ETA I will update the thread here. I do not anticipate this being a long term issue however I'll wait for word from the specialists for firm information rather than speculate.
I can fully understand that the timing of this issue couldn't be any worse and I apologise for the frustration.
I'll keep this thread informed with more info.
Thank you
Rav
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