*RESOLVED* Reckon Accounts Hosted - Login issue (20 February 2018)

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

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Hi everyone,

We are currently looking into login issues affecting Reckon Accounts Hosted.

Early investigation has pinned this to one file server and work is underway to resolve this issue urgently.

You may experience a black screen or be unable to see the Q drive. This is not affecting all Reckon Accounts Hosted users.

I'll update the thread with more info on progress as soon as its available.

Sincere apologies for the inconvenience and frustration this is causing at the moment.
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Rav, Community Manager

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Posted 2 years ago

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Lonnae Harris

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Thanks for the update Rav - hope this get sorted soon! 
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Lonnae Harris

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I'm back in now - thanks for fixing so promptly 
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Rav, Community Manager

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Ah perfect! You were too quick for me :) Thanks heaps for letting us know Lonnae
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Rav, Community Manager

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Hi all,

Can you please try logging in now and confirm if you're able to get in ok or still experiencing the issue?
My company data is still missing. hope will be recovered soon.
All good now. Thanks Rav for the quick response!
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Rav, Community Manager

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Awesome! Good to hear, and apologies for the hassle caused this morning.
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Andrea Blackadder

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not ale to log in still
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Rav, Community Manager

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Hi there Andrea,
Could you please do the steps outlined in my post above to Arintasari and see if that helps you regain access. 

Let me know how you go
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Andrea Blackadder

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sorted thank you

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