*RESOLVED* Reckon Accounts Hosted - Login issue (20 February 2018)
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Rav
Administrator, Reckon Staff Posts: 15,392 Community Manager
Hi everyone,
We are currently looking into login issues affecting Reckon Accounts Hosted.
Early investigation has pinned this to one file server and work is underway to resolve this issue urgently.
You may experience a black screen or be unable to see the Q drive. This is not affecting all Reckon Accounts Hosted users.
I'll update the thread with more info on progress as soon as its available.
Sincere apologies for the inconvenience and frustration this is causing at the moment.
We are currently looking into login issues affecting Reckon Accounts Hosted.
Early investigation has pinned this to one file server and work is underway to resolve this issue urgently.
You may experience a black screen or be unable to see the Q drive. This is not affecting all Reckon Accounts Hosted users.
I'll update the thread with more info on progress as soon as its available.
Sincere apologies for the inconvenience and frustration this is causing at the moment.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
3
Comments
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Thanks for the update Rav - hope this get sorted soon!
3 -
I'm back in now - thanks for fixing so promptly
1 -
Hi all,
Can you please try logging in now and confirm if you're able to get in ok or still experiencing the issue?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
Hi Arintasari,
Can you please log off your active session by going into the Hosted control panel and then the 'Log off Remote Sessions' area. Once that is done, logout (use the logout option in the top right corner) and give it 2-3 minutes before logging back in.
Your access should be restored after this but let us know how you get on.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
1 -
not ale to log in still0
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Hi there Andrea,
Could you please do the steps outlined in my post above to Arintasari and see if that helps you regain access.
Let me know how you goℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0 -
sorted thank you0
This discussion has been closed.
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