*RESOLVED* - Reckon Accounts Hosted 'No Terminal Server' Error - 26 December 2017

  • 3
  • Problem
  • Updated 12 months ago
  • Solved
  • (Edited)
Hi everyone,

We are currently investigating reports of access issues with Reckon Accounts Hosted.

We have received reports that some customers are receiving an intermittent 'No Terminal Server is available' message when trying to log into Reckon Accounts Hosted.

We apologise for the inconvenience and hope to resume service ASAP.

Further updates will be made here.
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Rav, Community Manager

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Posted 12 months ago

  • 3
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ramonatobin

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Same here and employees waiting for wages :(
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Rav, Community Manager

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Hi again everyone,

We seem to have identified the cause of this problem and are attempting to organise resources in order to fix this. Its never a good time for these issues but being the Christmas public holidays it has exacerbated this and unfortunately it is going to take some time to fix while we get in touch with team members required to put this right.

Hope to have a further update for everyone later this evening with positive news on resolution.

Sincerely apologise for the frustration caused.
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David Button

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Thanks for the update Rav. At least I know that something is happening to fix the problem. Hopefully I can pay the staff tonight. 
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Trevor Hartshorne

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I reported this almost 24 hours ago. Very slow response.
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Rav, Community Manager

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Hi all,
We have a technician working on this issue as we speak. Hopefully have some good news to share soon, I'll  keep you posted.
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Paul Delaney

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We have staff that have been waiting all day that are not happy. Especially considering this time of year
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Rav, Community Manager

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Hi all,
We've had a tech working on this issue, and initial testing is looking positive. We're still not out of the woods yet but if you can please try accessing Hosted now and let me know how you get on BELOW this message
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Jodie Kellett-Wurf

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It is working now. Thank you
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ramonatobin

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All good. Wages done ..WHEW !!
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Annette Tainsh

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Yep, back working - payments processed on time. Cheers Reckon Tech Support!

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