Reckon accounts Hosted online and I cannot print invoices. It freezes the screen.

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  • Updated 3 months ago
I have just started using Reckon accounts Hosted online and I cannot seem to print an invoice. It keeps freezing and even when I logoff and log back on it has the same frozen window. It reads: Printin to: Reckon Printer (redirected 11). On:TS002. Printing page 1 and then a cancel button. It is VERY frustrating as I cannot do any reckon work. Grrrr
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TRUDIE MICHELS

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Posted 3 months ago

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Graham Meredith, Accredited Partner

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Hi Trudie

Are you using Google Chrome as a browser ?

It sounds like it is being blocked and so if this is the case you need to allow the program to print.

I can assist by using a remote access program to show you but I cannot recreate this at this end so cannot give you step by step procedure.

I am a reckon Accredited Partner so if you want the quick assistance let me know and you can contact me on 0488 713 040.

Cheers

Graham