COMPLETE - Reckon Accounts Hosted - Planned Maintenance

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  • Updated 4 years ago
  • (Edited)
Hi everyone,

This is just a heads up to let you know Reckon Accounts Hosted will be undergoing scheduled maintenance this Saturday evening.

Maintenance will be carried out between:


  • 9PM (AEDT) and 1AM (AEDT) on Saturday 31 October 2015

  • 11PM (NZDT) and 3AM (NZDT) on Saturday 31 October 2015


You will be unable to login to the Reckon Accounts Hosted service during this time.

We recommend that you logout of Reckon Accounts Hosted prior to the maintenance period occurring. Any users logged in at the start of the maintenance, will be logged out automatically.

During the maintenance period a small number of files will be migrated to a new location. Upon completion of the maintenance period there is a very small possibility you may experience an error opening your company file from the 'Recent Files' section.

If you do experience this error, please open your company file by selecting File > Open or Restore a Company > Open a Company File > Select your file from the Q drive, or from its shared folder.

We apologise for any inconvenience this may cause and thank you for your patience and understanding.
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Rav, Community Manager

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Posted 4 years ago

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Chris Cuddy

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You may not realise but the deadline for submitting tax to the ATO is the 31st. This programmed maintenance is exactly when people will NEED to access their accounts. Really dumb timing. Some forethought would have been better. 
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Rav, Community Manager

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Hi Chris,

Appreciate your feedback and can certainly understand your frustration.

We have attempted to minimise service unavailability as much as possible and in terms of timing we have scheduled the maintenance window where we hope the imposition on our users will be as minor as possible.

We are aware of the upcoming tax submission date on the 31st and after consultation it has been agreed to proceed with the current maintenance window.

We sincerely apologise for the inconvenience caused during this time.

 Thanks,

Rav

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Chris Cuddy

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I appreciate that you have attempted to minimise the service unavailability but to plan it on the day that tax is due seems to disregard the needs of small business. If there was any time in the year that a small business owner would NEED access surely it would be then. 
Your mind however is made up.
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Jane Rova

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I agree with Chris. As a small business owner in Perth, this shut down will be between 6pm and 10pm; exactly when I need to be finishing invoicing. Please consider a better time in future, maybe mid month.
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Kerry Reggio

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absolutely ridiculous!!!! last tax available to lodge tax returns and reckon shuts down! just proves in it for the money and has no consideration for small business, maintenance surely could have been carried out Sunday 1st November!  I will definitely be looking at MYOB 
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Robyn Cozens

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How am I going to explain that my tax is late because of your update, this affects our business and 5 individual tax returns.   I was in the middle of pulling all the reports.


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Rav, Community Manager

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Hi everyone,

Maintenance has been completed successfully on Saturday night. Should you have any difficulty opening your company file from the list of previously opened files, please click on the “Open or Restore an existing company” button, and then browse to the relevant shared company folder to open the file.

Thank you very much for your patience and understanding during this time, and our sincere apologies for any inconvenience caused.

Thanks
Rav

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