Reckon Accounts Hosted - Request Error (30 January 2018)

  • 5
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
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Hi everyone,

We're currently investigating early reports of issues access Reckon Accounts Hosted.

Reports show that launching Hosted leads to the following screen below -

Our sincere apologies for the inconvenience and frustration this is causing, we've got the team on this as we speak.

I'll keep you posted with more information

CLICK HERE FOR LATEST UPDATE

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Rav, Community Manager

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Posted 10 months ago

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This reply was created from a merged topic originally titled Can't log in this morning - REQUEST ERROR?.

REQUEST ERROR message!
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Tonys Tyres

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same and need to complete work asap
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John Zhang

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This reply was created from a merged topic originally titled Cannot Login Reckon (Request Error).

It has this error popping up: The server encountered an error processing the request. See server logs for more details.
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A Balancing Act, Accredited Partner

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This reply was created from a merged topic originally titled RECKON - pleeaassse?.

I'm going to say it again - and I'm feeling somewhat more frustrated than yesterday because I have wages to process. 

WHY OH WHY not be proactive and put a post on here when you know Reckon Hosted is down.

PLEEEEAAASSEEE  ???? 
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Shi-SCS

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REV, you don't understand not one bit, Its not your money your losing or Its our hard work. While I pay for your wages I am here struggling to do Invoicing.
This is nothing but an absolute JOKE.
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Rav, Community Manager

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Shi-SCS
Its certainly no joke to us, and we're doing everything we can to put things right as quick as possible. I appreciate your frustration and obviously we're not trying to make things harder on the productivity of our users as that is in no one's best interest.
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Nathan Elcoate, Accredited Partner

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Second outage in two weeks is not good enough.
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Tracey Doherty

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Hi Rav Do we have an ETA on this being fixed. I am not getting an error but do have a black screen.

Thanks Tracey 
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Helen Case

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I am running out of time to get wages & suppliers paid.  What is the ETA on getting access again please?
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Brad

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This reply was created from a merged topic originally titled Log in issues.....again......

This has made up my mind. I've just lost a tender due to this rubbish system. AND I'll be filing for compensation, this is so unprofessional it's not funny.
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Rav, Community Manager

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Hi everyone,

The Hosted team look to have identified the cause and are proceeding with remedial action as we speak.

I should have another update very soon. Really appreciate your patience everyone, I know this is frustrating particularly on the back of yesterday's issue as well and I sincerely apologise.

I'll keep you all posted.
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Kylie Fischer

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Any idea how much longer?
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Shelley Colombet

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any update?  I have had to cancel a very important meeting as I cannot access reports required
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Marc

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Xero here we come.
Unprofessional and unacceptable
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Sandy Jones

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This is the error message I am getting - Error: -6177, 0
Reckon Accounts cannot use the path to open the company file
How do I resolve this?
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Sandy Jones

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Hi Rav, am still getting the same message when I try to log in even though the last login was about 1 1/2 hours ago.  Has there been any progress?
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Shi-SCS

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This reply was created from a merged topic originally titled account hosted - Request Error.

AGAINN!!! This is becoming a joke Reckon. Its 2018 I don't understand how this can happen why don't you invest some of the money we pay for membership to have a second serve when one keeps on crashing. We change to Reckon from MYOB and know I understand this is a big Mistake I have made. As its so misleading when you say an Australian Company yet, I have never spoken to Australian person.

Request Error

The server encountered an error processing the request. See server logs for more details.

I will like to see more people put this complaints to fair trading and ACCC.

This is becoming a joke and someone needs to to action.
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Marshall Ghiotti

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Not again! I'm bloody sick of it!!
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Sue Miller

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It's got to the point that I will have to search for a new software vendor rather than renew this year. I have been with Reckon for over 10 years. The program has barely changed in that time. It is not really cloud based - just uses Terminal Servers - which clearly can't handle the load. It is slow, reports can take up to 10 minutes to run. I have stayed purely due to the inventory module - which is great.
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Brad

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Same boat Sue, I will be shifting from Reckon without doubt. Every system must have good and bad but now I'm really p****ed
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Shi-SCS

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I am the same, Please let me know if you could recommend any then Reckon.
I have been on the phone, since this morning. I finally got to speak to someone in actual Customer Service who speak English and instead of giving a Credit they gave 1 week extension.  This doesn't solve the problem but Ill still put a claim and will move elsewhere.
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Rav, Community Manager

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Quick update - This issue is impacting only new connections that are being made to Hosted ie. those who are currently trying to log in.

For those who are already logged into Hosted you are unaffected and can continue your session.
(Edited)
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Vanessa Lander

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That's great, I just logged out to change users - FANTASTIC,  GREAT START TO THE DAY
Why Reckon, yesterday today what is going to happen tomorrow 
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Mel Gorsuch

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Hi Rav

I was logged in and had been for a few hours this morning and I got thrown out about an hour or so ago! I was in the middle of printing an invoice and got a black screen! We are all getting frustrated with this!! Really poor!!
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Helen Case

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That is not true Rav.  I was logged in and my screen froze and then booted me out.  I've not been able to get back in since.
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Darryl

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Bullshit
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Kerrie H

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I too have had many, many problems with Reckon, today I don't seem to be having any.  I am still in and working at the moment..........  I too get frustrated when Hosted crashes and agree that it needs a complete overhaul and needs BIG, BIG improvements.  Please remember that Australia is a multi cultural country and don't assume that an accent means that they are not Australian and they cannot help you.
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Shi-SCS

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Hi Kerrie, 
When I said Australian I am not referring to anything but when a Company state Australian Company and Australian based you would assume they are in Australia and would resolve an issue that occurs that often.
 
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Darryl

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They are not in Australia, we are searching for why it is slow and found we are going through 39 hosts ans 3 servers outside Australia( Do a trace on your internet path)
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John Graetz

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Very interesting observation, Darryl.
John L G
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Brad

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Correct, correct, and correct....
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Michael Mcilrick

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This is ridiculous, I will just pay my staff to all sit around while we wait for this useless system to be patched up again. I have now spent more in wages for my staff to wait than a years worth of multiple user hosting.. We will be looking elsewhere when it comes time to renew... Oh and you think we will be compensated for lost time and wages because of the incompetence of this software provider... HA yea right.... 
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Robyn

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This reply was created from a merged topic originally titled Do you have any idea how long it will take to have reckon hosted back up?????????....
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Rav, Community Manager

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Hi everyone,

Initial remedial work performed by our Hosted dev team in an effort to resolve the current issue has unfortunately proved ineffective so further work is ongoing at this stage.

I don't have an ETA right now however I expect to have another update soon to share.
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Darryl

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How do I process a claim for lost sales and wasted wages because of the POOR performance of this programme
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MG

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This really needs to fixed correctly not bandaged, this is costing too much time and money, I have only been able to login for about 3 days out of the last 10 and now cannot login again!!
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Michael Mcilrick

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You do realise its EOM tomorrow so i can imagine I'm not the only one wanting to pay creditors this morning. Useless!!!!
I will take a backup asap and work on my PC till all is resolved
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John Zhang

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It is completely our faults as users, we should login to Reckon before the issue started and we shouldn't logout after the issue incurred.

I sincerely apologies as a user.
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Rav, Community Manager

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I'm not quite sure what you're getting at there John, my previous update stating this is impacting new login attempts was made in an effort to preempt any users who are currently logged in to STAY logged in and avoid this issue.
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Chris Anscombe

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Sarcasm, probably due to frustration, I would suggest.
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Di

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I'm in everybody - go and try now
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Anthony Gown

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I was logged in but it was so slow it was almost pointless trying;  then I tried to email a report then the system hung and now I'm F'd
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Darryl

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Rav your statement is a lie we were logged in and going well but your issue threw us off so how do we stay logged in when the programm shuts us out
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Julie Ogilvie

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Nothing new to add to the other complaints, I’m adding another frustrated voice to the void in the wilderness.

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Charles DaLast

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This is absurd. Have been trying to log in without success all morning. I have customers waiting for invoices so I can ship good to them today.

Your product is costing me money. When will this be fixed? 
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GJB

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I was ok at 8.00 this morning, then I had to get out of Reckon to load some ATO software, and now I'm as stuffed as everyone else!  Nice going - two days in a row.
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John Zhang

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Well, today is just Tuesday, still three days to go.
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Chris Anscombe

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Grrrrr.
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John Zhang

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I apologies to Reckon due to the unhappy customers and all of the frustration toward Reckon, we made a huge mistake that we have chosen you in the beginning. 
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Kerry Smith

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Drove all the way to Melbourne to work and have been sitting here doing nothing for an hour and a half. Please, Please get it fixed or I will be here till midnight.


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Brett Epi

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what the hell is going on now? 2 days in a row...

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