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Hi everyone,
We're currently investigating early reports of issues access Reckon Accounts Hosted.
Reports show that launching Hosted leads to the following screen below -
Our sincere apologies for the inconvenience and frustration this is causing, we've got the team on this as we speak.
I'll keep you posted with more information
CLICK HERE FOR LATEST UPDATE
We're currently investigating early reports of issues access Reckon Accounts Hosted.
Reports show that launching Hosted leads to the following screen below -
Our sincere apologies for the inconvenience and frustration this is causing, we've got the team on this as we speak.
I'll keep you posted with more information
CLICK HERE FOR LATEST UPDATE
Rav, Community Manager
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84,560 Points
Posted 2 years ago
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752 Points
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784 Points
This reply was created from a merged topic originally titled Cannot Login Reckon (Request Error).
It has this error popping up: The server encountered an error processing the request. See server logs for more details.
It has this error popping up: The server encountered an error processing the request. See server logs for more details.
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A Balancing Act, Accredited Partner
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1,924 Points
This reply was created from a merged topic originally titled RECKON - pleeaassse?.
I'm going to say it again - and I'm feeling somewhat more frustrated than yesterday because I have wages to process.
WHY OH WHY not be proactive and put a post on here when you know Reckon Hosted is down.
PLEEEEAAASSEEE ????
I'm going to say it again - and I'm feeling somewhat more frustrated than yesterday because I have wages to process.
WHY OH WHY not be proactive and put a post on here when you know Reckon Hosted is down.
PLEEEEAAASSEEE ????
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290 Points
REV, you don't understand not one bit, Its not your money your losing or Its our hard work. While I pay for your wages I am here struggling to do Invoicing.
This is nothing but an absolute JOKE.
This is nothing but an absolute JOKE.
Rav, Community Manager
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82,178 Points
Shi-SCS
Its certainly no joke to us, and we're doing everything we can to put things right as quick as possible. I appreciate your frustration and obviously we're not trying to make things harder on the productivity of our users as that is in no one's best interest.
Its certainly no joke to us, and we're doing everything we can to put things right as quick as possible. I appreciate your frustration and obviously we're not trying to make things harder on the productivity of our users as that is in no one's best interest.
Nathan Elcoate, Accredited Partner
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7,290 Points
Second outage in two weeks is not good enough.
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152 Points
Hi Rav Do we have an ETA on this being fixed. I am not getting an error but do have a black screen.
Thanks Tracey
Thanks Tracey
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450 Points
I am running out of time to get wages & suppliers paid. What is the ETA on getting access again please?
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410 Points
Rav, Community Manager
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84,560 Points
Hi everyone,
The Hosted team look to have identified the cause and are proceeding with remedial action as we speak.
I should have another update very soon. Really appreciate your patience everyone, I know this is frustrating particularly on the back of yesterday's issue as well and I sincerely apologise.
I'll keep you all posted.
The Hosted team look to have identified the cause and are proceeding with remedial action as we speak.
I should have another update very soon. Really appreciate your patience everyone, I know this is frustrating particularly on the back of yesterday's issue as well and I sincerely apologise.
I'll keep you all posted.
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130 Points
Any idea how much longer?
any update? I have had to cancel a very important meeting as I cannot access reports required
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118 Points
Xero here we come.
Unprofessional and unacceptable
Unprofessional and unacceptable
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150 Points
This is the error message I am getting - Error: -6177, 0
Reckon Accounts cannot use the path to open the company file
How do I resolve this?
Reckon Accounts cannot use the path to open the company file
How do I resolve this?
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150 Points
Hi Rav, am still getting the same message when I try to log in even though the last login was about 1 1/2 hours ago. Has there been any progress?
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290 Points
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330 Points
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866 Points
It's got to the point that I will have to search for a new software vendor rather than renew this year. I have been with Reckon for over 10 years. The program has barely changed in that time. It is not really cloud based - just uses Terminal Servers - which clearly can't handle the load. It is slow, reports can take up to 10 minutes to run. I have stayed purely due to the inventory module - which is great.
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410 Points
Same boat Sue, I will be shifting from Reckon without doubt. Every system must have good and bad but now I'm really p****ed
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290 Points
I am the same, Please let me know if you could recommend any then Reckon.
I have been on the phone, since this morning. I finally got to speak to someone in actual Customer Service who speak English and instead of giving a Credit they gave 1 week extension. This doesn't solve the problem but Ill still put a claim and will move elsewhere.
I have been on the phone, since this morning. I finally got to speak to someone in actual Customer Service who speak English and instead of giving a Credit they gave 1 week extension. This doesn't solve the problem but Ill still put a claim and will move elsewhere.
Rav, Community Manager
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84,560 Points
Quick update - This issue is impacting only new connections that are being made to Hosted ie. those who are currently trying to log in.
For those who are already logged into Hosted you are unaffected and can continue your session.
For those who are already logged into Hosted you are unaffected and can continue your session.
(Edited)
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580 Points
That's great, I just logged out to change users - FANTASTIC, GREAT START TO THE DAY
Why Reckon, yesterday today what is going to happen tomorrow
Why Reckon, yesterday today what is going to happen tomorrow
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200 Points
Hi Rav
I was logged in and had been for a few hours this morning and I got thrown out about an hour or so ago! I was in the middle of printing an invoice and got a black screen! We are all getting frustrated with this!! Really poor!!
I was logged in and had been for a few hours this morning and I got thrown out about an hour or so ago! I was in the middle of printing an invoice and got a black screen! We are all getting frustrated with this!! Really poor!!
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460 Points
That is not true Rav. I was logged in and my screen froze and then booted me out. I've not been able to get back in since.
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146 Points
Bullshit
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2,870 Points
I too have had many, many problems with Reckon, today I don't seem to be having any. I am still in and working at the moment.......... I too get frustrated when Hosted crashes and agree that it needs a complete overhaul and needs BIG, BIG improvements. Please remember that Australia is a multi cultural country and don't assume that an accent means that they are not Australian and they cannot help you.
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290 Points
Hi Kerrie,
When I said Australian I am not referring to anything but when a Company state Australian Company and Australian based you would assume they are in Australia and would resolve an issue that occurs that often.
When I said Australian I am not referring to anything but when a Company state Australian Company and Australian based you would assume they are in Australia and would resolve an issue that occurs that often.
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146 Points
They are not in Australia, we are searching for why it is slow and found we are going through 39 hosts ans 3 servers outside Australia( Do a trace on your internet path)
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22,728 Points
Very interesting observation, Darryl.
John L G
John L G
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410 Points
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260 Points
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130 Points
Rav, Community Manager
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84,560 Points
Hi everyone,
Initial remedial work performed by our Hosted dev team in an effort to resolve the current issue has unfortunately proved ineffective so further work is ongoing at this stage.
I don't have an ETA right now however I expect to have another update soon to share.
Initial remedial work performed by our Hosted dev team in an effort to resolve the current issue has unfortunately proved ineffective so further work is ongoing at this stage.
I don't have an ETA right now however I expect to have another update soon to share.
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146 Points
How do I process a claim for lost sales and wasted wages because of the POOR performance of this programme
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150 Points
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260 Points
Jacqui Allen - Professional Partner since 1994
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3,062 Points
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784 Points
It is completely our faults as users, we should login to Reckon before the issue started and we shouldn't logout after the issue incurred.
I sincerely apologies as a user.
I sincerely apologies as a user.
Rav, Community Manager
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80,104 Points
I'm not quite sure what you're getting at there John, my previous update stating this is impacting new login attempts was made in an effort to preempt any users who are currently logged in to STAY logged in and avoid this issue.
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124 Points
Sarcasm, probably due to frustration, I would suggest.
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210 Points
I'm in everybody - go and try now
I was logged in but it was so slow it was almost pointless trying; then I tried to email a report then the system hung and now I'm F'd
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146 Points
Rav your statement is a lie we were logged in and going well but your issue threw us off so how do we stay logged in when the programm shuts us out
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200 Points
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100 Points
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192 Points
I was ok at 8.00 this morning, then I had to get out of Reckon to load some ATO software, and now I'm as stuffed as everyone else! Nice going - two days in a row.
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784 Points
Well, today is just Tuesday, still three days to go.
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124 Points
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784 Points
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110 Points
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466 Points
Tonys Tyres