Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members.
We're currently investigating early reports of issues access Reckon Accounts Hosted.
Reports show that launching Hosted leads to the following screen below -
Our sincere apologies for the inconvenience and frustration this is causing, we've got the team on this as we speak.
I'll keep you posted with more information
CLICK HERE FOR LATEST UPDATE
Rav, Community Manager
-
67,640 Points
Posted 1 year ago
-
126 Points
-
446 Points
i cant login. thought you fixed all the issues yesterday, whats going on now ?
-
150 Points
-
260 Points
Rav, Community Manager
-
67,640 Points
The Hosted team are about to deliver further remedial work shortly in an effort to resolve this issue.
Hang in there guys, I know its frustrating particularly on the back of issues yesterday as well. The Hosted guys and girls are doing everything they can to get things back up as quick as possible and again, our sincere apologies for the hassle and frustration.
-
2,416 Points
it seems like whenever we have "an upgrade" we have problems. Clearly, there is not enough testing done ! I just feel that we have to wait so long for any improvements - and then they turn out to be half arsed anyway... With the printing option - why doesn't the print button get highlighted immediately instead of the Options button - this means another click with the archaic mouse ! The new and improved Copy and Paste is nothing different at all ... I still have to escape out of the stupid clipboard that pops up even if I only want to copy and paste within Hosted...
Also, considering Hosted "supports Mac users" - it is completely unacceptable that we STILL don't have access to a single user Desktop version of our file like the Windows users have. If I had known this, I would never have transitioned over to Hosted!!
Maybe the developers need to work with long time users of your product to truly understand how WE use it and not how they think we SHOULD use it.
My End of Month has gone to hell now....
-
172 Points
-
2,706 Points
-
126 Points
-
19,500 Points
John L G
-
354 Points
-
2,416 Points
Rav, Community Manager
-
67,640 Points
While some users may be able to connect to Hosted we're not out of the woods just yet. We're continuing to work on this and we should have access up and running for everyone very soon.
-
580 Points
-
216 Points
-
198 Points
-
2,416 Points
I print multiple versions of forms using different templates to serve different purposes within our business - now I have to use my printer's system dialogue to achieve the same ... so once again it's a plus minus zero :(
-
2,416 Points
-
19,500 Points
Hi RAV. After extensive testing, I can report the following issues to you, regarding printing something like an invoice, when using Internet Explorer
1. Whilst one can change the Reckon Printer options so that the page size changes from Letter to A4, and save it, this only remains operative whilst the current session is open. Exit out of Hosted or get kicked out of Hosted and one has to go through the whole process once again.
2. On one's computer, whichever printer is set as the default, this becomes the only printer available to Hosted during the current session.
3. If one changes the computer's default printer whilst a Hosted session is open, one can send a test page to the changed printer when making the change, and it works. However, Hosted has hijacked the original printer which was operative at the time the session opened, and no amount of trying, will allow another default printer to be accessed by Hosted, during that same session.
4. CTRL P brings up a dialogue box which allows printing to any of the system's printer, but, all that this does is to do a screen shot rather a print of the invoice. This was the same before the upgrade, so there is no change here.
The tests were done on a Windows 10 machine with 16GB of RAM and using Internet Explorer as the browser of choice.
But wait, there is more and finally some GOOD NEWS. I decided to try Google Chrome to see what the story was there and, lo and behold, most of the same issues are no longer issues within Chrome. Pressing the print button acts the same as in IE, but, this time around there is finally a printer dialogue box which allows one to select whatever printer is available, including my own PDF program (in this case Microsoft Print to PDF). The only issue which still remains, from what I can see, is that changing the printer properties to select A4 instead of Letter, still only remains operative during the current session. However, as that is easy to fix, I might finally be able to go back to Chrome again. The only lingering other issue is the fact that some desktop version shortcuts still revert to Windows shortcuts when using Chrome, but I might be happy to live with that, if everything else works OK.John L G
-
198 Points
Thanks John, that's helpful. Chrome does work better and is reasonably easy to manually adjust the print quantity but automatically printing the number of pages as set in the template settings would be better for simplicity and consistency. It's a shame that basic functions we'd expect in reckon need to rely on browser functions that are subject to change when google & windows etc update their browsers.
-
866 Points
-
160 Points
Rav, Community Manager
-
67,640 Points
We're still continuing to work on the issue itself as well so we're not quite there yet.
-
130 Points
Glad to have the desktop version as a backup, but learned the lesson to backup up data file at the end of each day. That's online software for you!
-
2,416 Points
-
378 Points
RECKON, lets hope you have a team of people who will work on this never happening again. No other accounting software program I've used is offline as often as yours. You really need to sort things out otherwise it won't only be the accountants version you'll need to sell!!
-
222 Points
- 62 Points
-
866 Points
-
866 Points
Rav, Community Manager
-
67,456 Points
-
222 Points
-
866 Points
Rav, Community Manager
-
67,456 Points
Our Hosted customers are eligible to a single user copy of Reckon Accounts Enterprise (Desktop). Unfortunately, there is no link that I can provide to this however if you'd like to take that up please get in touch with our Customer Service team directly and that'll be organised for you.
A Balancing Act, Accredited Partner
-
1,914 Points
-
80 Points
-
80 Points
Rav, Community Manager
-
66,472 Points
There have been no updates performed today and any updates that we do carry out are scheduled in advance for off peak times.
- 60 Points
-
158 Points
-
80 Points
This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
Related Categories
-
Accounts Hosted
- 4296 Conversations
- 1310 Followers