reckon accounts hosted screen resolution has changed. It has NOT been changed in general settings. I

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Wendy_6918952
Wendy_6918952 Member Posts: 28 ✭
edited August 2018 in Accounts Hosted
Someone using their laptop has changed the resolution of Reckon Hosted, but only on their screen. How to change back.

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  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2018
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    Hi Wendy,

    It sounds like this particular user has either zoomed in or out of their browser and therefore effecting the resolution. Could you please get them to check their zoom setting?

    Luke.
  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 ✭
    edited August 2018
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    How do you do this please?
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2017
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    What web browser are they using?
  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 ✭
    edited August 2017
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    Chrome (I think)
  • Luke
    Luke Moderator, Reckon Staff Posts: 221 Moderator Moderator
    edited August 2017
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    Ok, get them to click on the three dots on the top right-hand side of the browser and ensure zoom is set to 100%. See below:

    image


    They can also try adjusting this as they may have had this set a particular percentage that suited them best.

    Hope this helps.

    Luke.
  • Wendy_6918952
    Wendy_6918952 Member Posts: 28 ✭
    edited August 2017
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    thanks

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