reckon accounts no longer starts

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  • Question
  • Updated 7 months ago
  • Answered
  • 1
Reckon Accounts no longer starts since latest Windows 10 update
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Rick Gibb

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Posted 8 months ago

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8 months ago
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Rav, Community Manager

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Hi Rick,

Are you encountering any error messages when trying to launch?

Which version of Reckon Accounts Personal are you running?
8 months ago
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Rick Gibb

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Hi Rav,
I am running Reckon Accounts Personal Plus 2017. My laptop is a Dell Inspiron 15 with AMD chip.
I get a Windows message in the form of a blue box with white text stating This app cant run on your PC. To find a version for your PC, check with the software publisher.
The Reckon Home Inventory Manager still starts OK. The problem started just after I installed the latest auto-update to Windows 10.
Thanks.
7 months ago
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John G, Information Support Analyst

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Hello Rick,

First step is to reboot your PC and try again.

If you still get the message then un-install and re-install the programme, using this clean un-install guide.


regards,
John
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