reckon accounts no longer starts

Rick Gibb
Rick Gibb Member Posts: 2
Reckon Accounts no longer starts since latest Windows 10 update

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,305 Community Manager Community Manager
    edited August 2017
    Hi Rick,

    Are you encountering any error messages when trying to launch?

    Which version of Reckon Accounts Personal are you running?


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rick Gibb
    Rick Gibb Member Posts: 2
    edited September 2017
    Hi Rav,
    I am running Reckon Accounts Personal Plus 2017. My laptop is a Dell Inspiron 15 with AMD chip.
    I get a Windows message in the form of a blue box with white text stating This app cant run on your PC. To find a version for your PC, check with the software publisher.
    The Reckon Home Inventory Manager still starts OK. The problem started just after I installed the latest auto-update to Windows 10.
    Thanks.
  • John G
    John G Reckon Staff Posts: 1,570 Reckon Staff
    edited September 2017
    Hello Rick,

    First step is to reboot your PC and try again.

    If you still get the message then un-install and re-install the programme, using this clean un-install guide.


    regards,
    John