The program will not open as it used to in Win 7. It always opens at the Get started window and have to tick I am already a Reckon user, and I have to pick what file I want.
I have also noticed that the the program does not run as fast as it used to on my old laptop in Win 7.
I have used all the Compatibility tools in Win 8.1.
Can anyone suggest a solution. How can I get the program to open directly at the the last account I was working on? Also any ideas on the speed problems?
Everything else is so much faster on my new laptop.
Do you have a long file name? If so re-name it and the problem should go away. You'll have to re-name it manually as part of the problem is Reckon won't recognise the long file name in it's renaming menu!
There's an associated problem with the program freezing on stock price uploads.
The problem is random - I have just re-installed Reckon on two new 64 bit machines operating 8.1. On one I can open long file names but the other not! Go figure.
As well as the local file name length, there might also be a tree name length. You could shift the database to a directory which has a shorter total name length.
Another possibility is access rights for the directory you are using. Make sure it is not a special directory name, such as c:\ c:\windows c:\users or c:\Program Files. If you create a directory c:\quicken and place all your files as, say c:\quicken\aaa\qdata.xxx for group aaa this should work. I would keep the group name "aaa" very short with no blanks or unusual characters.
Failing these, you could try validate or super validate and check the files. ( why is super validate a hidden option ? I always forget the keys to press !!)
I'm wondering if they are going to drop the product and focus on commercial software.
A big scare as I manage my own Super using Personal plus 2015. And have done for over 20 years.
I have recovered the data by going back to the backups of the long file names. I need those prices.
Of course that means I now have to answer the question about being new or old to Reckon each time I open the program.
Additionally every time I close the program it asks me to backup. It does but each time an unexpected error shows up Code 7085. I send the messages though.
I really doubt if Personal Plus 2015 is compatible with Win 8.1 64 bit.
Please, if you have have Win 8.1 would you do the Troubleshoot Compatibility test? Just right click on the program and you will see it there.
Attached is my Windows Screen shot report that says it is NOTcompatible.
I hope someone will prove me wrong.
I am actually still using RPP 2013, so don't have the problems you are having with the Australian built 2015 ! I am running RPP 2013 on Windows 8.1 64-bit, so I don't think it is the operating system.
When you say you have lost all your stock price info; could you explain a bit more.
All share price information is in a file named qdata*.qph.
Does the qdata.qph file not exist ? ( how could it be deleted ??)
Does it exist but is much smaller than past backups ? ( how could it possibly shrink ??)
Or is RPP2015 not able to openthe file or recover prices ?
( RPP could corrupt the record pointers in the .qph file; This would be a major bug in RPP 2015 that would require urgent attention by Reckon. But wait, there are no bugs in RPP !! and as we have seen, don't bother waiting for Reckon to do anything with RPP except send out the annual invoice. )
To investigate what information might be available, you could try "Investing > Security Detail View"
In the top left drop-down, select a company which you expect should have some info.
Then select "Update > Edit Price History" This should give a pop-up window, listing the most recent prices available. If nothing is shown, then try other companies. ... Let me know what you find.
Alternatively, have you tried the utility at http://www.reltan.com/pages_main/qph_main.html and see what information is in the qdata.qph file, assuming you can find it.
If you could let us know what you find from these tests, me or some one else may be able to help further.
See the screen below, there was a compatibility problem, but I cannot see how this compatibility problem could relate to the update. After fixing the compatibility problem, the share update worked... the portfolios values agrees with my other product... Let's hope it will continue working.
I am running RPP2015 on 64bit OS Windows 8.1 Pro with Media Center, without start up or price history issues. I do NOT have ANY of the Compatibility settings turned on for "C:\Program Files (x86)\Reckon Accounts Personal\qw.exe". I run it using a Windows Administrator account, which shows Full Control permissions in the Properties Security tab for the program. SO it is possible, at least for some, to get the result you seek.
I "upgraded" from RPP2013 (so as to get price history) to RPP2015 quite soon after it became available; my RPP2013 was in that same Win8.1Pro, also without these issues. There were a few oddities during that upgrade (there always are), but nothing major. I can't remember the details (other nightmares are more pleasant, so I tend to forget RPP ones!) - sorry.
[I gave up trying to get Home Inventory to work a few years back - it is always such a huge battle, although always possible.]
My system's "My Documents" is not on C: (the Windows install) drive. Rather it is on "D:\Documents". The full pathname of my RPP datafile is "D:\Documents\FINANCIAL\Quicken\XXXXX.QDF". BUT I do have other RPP datafiles that are not so simply named, all of which work properly. The potentially most obstreperous is "D:\Documents\FINANCIAL\Quicken\YYYYYYY Yyyyyy YYY Yyyy\XXXXXXX Xxxxx.QDF" [spaces and caps as indicated]. The 8.3 filename of that one is "D:\DOCUME~1\FINANC~1\Quicken\YYYYYY~1\XXXXXX~1.QDF".
What might help is changing your database file names from:
"D:\Documents\FINANCIAL\Quicken\YYYYYYY Yyyyyy YYY Yyyy\XXXXXXX Xxxxx.QDF"
"D:\Documents\FINANCIAL\Quicken\YYYYYYY Yyyyyy YYY Yyyy\qdataXx.QDF"
and all other file names (eg qdataXx.QPH) in the directory:
D:\Documents\FINANCIAL\Quicken\YYYYYYY Yyyyyy YYY Yyyy\
This would address the issue of the "file" name length, as apposed to the "tree" name length.
Using a file name of "XXXXXXX Xxxxx.QDF" has been identified as a likely problem.
( I looked in this thread, but could not find your latest problem)