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Currency rates used to be downloaded until the 2016 upgrade. PC is WIN10. The currency rates used to download each day along with quotes, but now the currency status line is no longer present.
Choosing Tools / Currency List / Update Rates also fails to update rates.
I did a foreign currency transaction this morning, thought the exchange rate that came up looked a bit out but didn't think anything about it until I read Michael's post.
I have just checked the historical rates in my exchange rates list and I find my latest rates are for the 25/11. They have not updated since. Tried Tools/Currency List/ Update rates also but no success.
I am using PP2016 on windows 8.1 but I only upgraded to PP2016 on the 2/12 (yesterday)
Problem may not be PP2016
I've done a test on PP2015 under WIN7Pro64-bit
and on PP2016 under WIN10pro64-bit.
BOTH these, tonight, 21:00PM 3/12/15 fail to change the US exchange rate from the last value of 0.70067
Yes, stocks like RKN and TLS all change OK, but not the exchange rates. But note the older operating systems and the vannual versions of PP both failing.
I wonder if this is some 'break' since the whenever the exchange rate was last 'fetched' as 0.70067, According to this chart, that may have been back on Sep 29 2015.
Perhaps this comparison will alert the DEV team to investigate
Sincere apologies for the inconvenience.
I've escalated this to our Development team to investigate this morning and I'll keep the thread updated upon hearing back.
This currency update issue is being addressed by John G's replay at this sideline forum topic covering the same matter:
Any estimate as to when the problem might be resolved?
The fix to this issue has been identified and tested successfully. The next phase is for it to be pushed into production and deployed. This is the current status of where it's sitting so hopefully it shouldn't be too much longer.
I can't specify any timeframes at this point, however once I have any more information I will share it with the thread.
As always, appreciate your patience and sincerely apologise for the frustration and inconvenience this is causing.
Before replying to your suggestions I should like to say that on three occasions I got that error message I did send a Report and hopefully I assume correctly, your technical people would have access to them:
The ID's of the Reports are: 181663846, 181558441, 181557986.
Since I am not interested in currency exchange I have always selected only share prices:
Data file size is:
After validating and super validating I got the following pleasing result:
Regarding the problem that I could not log in into this Community using the IE in Windows 10 64 bit, although I could when I was using the IE with Windows 8.1 32 bit, I should like to say that I had no trouble using Microsoft Edge.
Thanks for the suggestions.
I am very happy to report that I have received confirmation of the currency download fix being deployed and is now working.
Please update your currencies when you have a chance and let me know if you encounter any further issues.
Thank you all for your patience.
Is it working for others?
There is a simple solution to the currency update problem in PP2016 and PP2015 that worked for me. I'd appreciate it if other community members with the update problem could test it out and confirm it works. For the rest of this post I refer only to PP2016. That's what I tested it on. It should work equally well for PP2015 and, I expect, for other versions.
Please reply below to let me know if it works. Gary Pope was extremely helpful in a number of areas with this problem and he and I would both like to know that the solution actually works.
The short version of the instructions below is for those who know exactly what to do and need just a pointer. The longer version gives more detailed instructions. The Why ...? section is a brief explanation of the reason I think this happened.
Short version: enable TLS 1.0 and later in Internet Explorer Tools > Internet Options Advanced tab in the Security section. After that, attempt to update currencies in PP2016 and check that they have updated.
Start Internet Explorer and select Tools > Internet Options from the menu or the "cog" at the top right.
Click on the Advanced tab and scroll down to the Security section, then scroll further until you see the option Use SSL 2.0. This is what Internet Explorer 8 options looked like before I changed them:
I ticked the Use TLS 1.0 option and that is all I needed to do to get the currency download working. I also unticked the Use SSL 2.0 option because it's a dated protocol with security flaws and is little-used now. If you see Use TLS 1.1 and Use TLS 1.2, tick them as well. You shouldn't need to do that to get the currency download working and I haven't tested it because Internet Explorer 8 doesn't support those newer protocols. Still, you ought to use them if a web server supports them.
This is what my options looked like after the change:
When you've made the changes, click OK. You shouldn't need to restart Internet Explorer or PP2016. Attempt to update currencies in PP2016 from Tools > Currency List by clicking on the Update Rates button and selecting only Download currency exchange rates. Check that the rates have updated by clicking on the Historical Rates button. This is what mine looked like after a test late Saturday night and updating today:
Why do you need to make this change?
I suspect that the root cause is that on 25 Nov 2015, the Reckon currency download was either moved to a web server that does not support SSL 2.0, or the web server on which the currency download file is hosted stopped using SSL 2.0. This affected PP2016 in a way not at all obvious to all.
Reckon PP2016 (and earlier versions going way back) use Internet Explorer under the covers. When you do a currency or share price update, PP2016 accesses a URL on a server and (I believe) it does this using Internet Explorer library functions.
The encryption protocols Internet Explorer uses by default depend on the version. I use Internet Explorer 8 on my old WinXP Pro system (on a virtual machine) that has PP2016 installed. PP2016 is all I use Windows for, so I've not bothered updating. When IE8 was released SSL 2.0 was common across web servers and TLS 1.0 was not widely used. The defaults were set that way to not use TLS.
Later versions of Internet Explorer use TLS. If you have a later version, then you probably didn't experience the currency download issue unless you had disabled TLS 1.x.
I hope this works for everyone.
regards - David
I am running Internet Explorer 11 on Windows 7 PP2016. I followed your instructions, but found it was already set as per your advice ie TLS 1.0, 1.1 and 1.2 ticked. I still cannot download currency rates. My last successful download was 25/11/15.
Try these steps:
- Go to Tools > Currency List
- In the Home column, make sure the tick is on Australian Dollar
- Click on Update Rates
No the exchange rates still do not update. I have not been able to update them since November 2015 when the original problem occurred.
Please do a test.
Create a new datafile and update the currency. Does it work?
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