Reckon Accounts Personal Plus 2016 no longer downloading stock quotes as of the 1st June

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  • Problem
  • Updated 4 years ago
  • Acknowledged
  • (Edited)
As of the 1st of June Reckon Accounts Personal Plus has stopped downloading stock quotes either manually or via One Step Update. I am using Windows 7 64 bit. I have tried turning off my firewall settings without success. I have manually uninstalled and reinstalled the software without success. I have tried running as administrator without success. The annoying thing is that there is no issue with currency exchange rates updating. There has been no changes to my system either with updates or software installs. All was working fine on the 31th May but as of the 1st of June, no stock  quotes are updating. I have tried with the SAMPLE file and still get the same result. Currencies update but stock prices do not.
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Decibel

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Posted 4 years ago

  • 2
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Rav, Community Manager

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Hi Decibel,

Is this occurring on ALL share prices or just US share prices?

There is currently a known issue with US share price downloads which is being investigated. Related conversation here - https://community.reckon.com/reckon/topics/why-have-us-share-prices-stopped-updating-on-personal-plu...
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Decibel

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I am only monitoring US shares, so as far as I am aware yes. I missed the US only issue when searching for this.. Thank you for the update.
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John Norris

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My Australian stocks are intermittent to say the least. Sometimes skips several days!
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Live4life

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Hi,

I have had a similar problem with my ASX prices. However, I found that after a price download, when nothing appears in the investment Portfolio table, I close and immediately restart Reckon and the prices have miraculously appeared (without doing anything else).

I hope that this helps relieve some frustration, although it is not solving the problem.

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