Reckon Accounts Personal Plus 2018 - account list

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  • Question
  • Updated 11 months ago
In my account list, all of the accounts, except one, show the ending balance.
I must have set this account up incorrectly.
I cannot find where in settings to make the end balance appear.
See the screen shot below - see the missing balance circled in red.
I have also redacted other personal information in the screen shot for privacy - sorry it's a bit messy.
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Lionel Johnson

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Posted 12 months ago

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Andrew Christie

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Hi Lionel

1. What type of account is this?

2. If you right click on this list do you have 'show current balance' selected or 'ending balance selected?

Andy
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Lionel Johnson

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Account Type: Bank
Right click selections
  • Show amounts selected
  • Show current balance in the bar
If I select "Show ending balance in the bar" - no change.
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Andrew Christie

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Hi Once again
Does the account have a balance and what is the account currency?
Is it a new account or one that you have used prior to upgrading?
Andy
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Lionel Johnson

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Does the account have a balance?: Yes, a positive balance 
And what is the account currency?: Australian dollars
Is it a new account or one that you have used prior to upgrading?:  Not sure.  Definitely not new, but not sure if was setup before or after an upgrade.  If it helps, I tend to upgrade fairly soon / immediately after an upgrade is available.  Records indicate that the account was setup in July 2014.
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Andrew Christie

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Hi Lionel
Thanks for persevering with me.
When you follow the Menu path: 'Cash Flow > Cash Flow Accounts > Account List' Does the relevant account show any balances in the resultant 'Account List' pop-up window?
Andy
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Lionel Johnson

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No, no - thank you for persevering with ME!
When I follow the path Cash Flow > Cash Flow Accounts > Account List I can see an Ending Balance, but not a Current Balance.  Due to the time difference, please forgive me if I do not respond to you immediately - I will be retiring for the night shortly.
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Andrew Christie

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Ok ta.

Interesting that this account listing does show an ending balance in the pop-up window but when you set the account listing to 'ending balance' nothing shows??

Also that this account, which does have a balance, doesn't show a current balance in the pop-up window??

Do you have a 'savings goal' attached to this account? The reason I ask is that the savings goal dictates what is shown in these views.

I'm about to call it a night as well.
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Lionel Johnson

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Sorry - Xmas got in the way.  Please advise as to how I find out if I have a "savings goal" attached to this account.
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Robyn Kelly, Accredited Partner

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Following so far - Lionel have you tried a validate & super validate?

File > Utilities > Validate

Second time hold down Ctrl & Shift when clicking validate & double clicking data file name to super validate.

Regards, Robyn Kelly


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Lionel Johnson

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Apologies - Xmas got in the way.I have seen this procedure (File > Utilities > Validate) mentioned somewhere before and from memory it looked a bit scary.  A bit more information what it does and reassurance that nothing can go wrong would be appreciated.
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Robyn Kelly, Accredited Partner

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Also have you tried turning the account balances off and then turn it back on?
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Lionel Johnson

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First thing I tried - no result.
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Data Rec, Employee

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Hi Lionel,

As a test, consider creating a new account of the same type (rename the existing by adding the suffix or prefix "OLD").
Then creating a transfer transaction and confirm that the balance appears.

If it appears then make the original account inactive.


Regards,

Data Recovery Team