Reckon Accounts Personal Plus 2019 - Error 6869

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  • Updated 1 month ago

I had Reckon Accounts Personal Plus 2019 on my old laptop and have installed it on my new laptop. It seemed to regiseter ok.  Seems to work ok, but when i go to do a backup i get an error code 6869.  I have searched and unable to find any information regarding this error.  Customer ID 1127906
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Lyn

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Posted 3 months ago

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Diver Dave

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Not sure about that Error, Lyn, but why use the Backup function?  Personal preference, but I prefer to keep a copy of the RPP files separately, and set Backup Preference to 1 copy and remind me every 99 times, when I Exit without Backup.  One copy of your file is kept in the BACKUP folder
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Lyn

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Thanks.  But my understanding of the product is that if you don't "backup" it doesn't actually write to the file, even though I can copy the file to an external drive, it wont be the latest.  And if my laptop dies, then I don't have a back up of my data.  I will have to do some more testing, when I figure out what the error is.
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Diver Dave

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Not sure that's right, Lyn.  I have not backed up via RPP (or QPP) for over 30 years, and never had a problem.  I create a copy of my RPP files every time I shut down my PC.  You can copy those files to any other machine with RPP installed and the file will open without issue. 
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Data Rec, Employee

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Hi Lyn,

In the Reckon Accounts Personal Plus product, a backup is a single file archive containing the individual separate files that comprise the data set.

Example:

My Data File.RKN would contain:

My Data File.QDF - the primary data file

along with the supplementary files.

My Data File.QSD
My Data File.QEL
My Data File.QPH

As Diver Dave has indicated, you can choose to use the built-in backup feature or simply copy all the individual files that comprise the data set.

Is the destination location of the backup, on the laptop or an attached external HDD or USB flash drive?

We recommend backing up to the local hard disk first.
Then you can copy the resulting file to other locations, giving you at least two copies of the backup set.


We recommend backing up on a more frequent backup interval depending on your situation.
The more data you enter, the more data you can lose in the event of an unforeseen problem that may result in the current data file no longer being accessible.

Consider your own risk tolerance as a guide to the backup frequency.


Regards,

Data Recovery Team
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Lyn

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Thank you for the detailed response.  That is an option.  Can you kindly also advise on the built in backup feature, the error and the error code?  What does that mean?  I would prefer to use the in built feature.  Thanks so much.
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Lyn

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Hello.  This is a screen shot of the product I am using, and that was the screen shot of the error.

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Lyn

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You can also check the registration of the product, I only have the one product, Personal Plus 2019.  
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Lyn

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just wondering if you had an update on the error?  thanks
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Glenys Cole

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I have recently purchased the same program Lyn, updating from the 2018 version as it is no longer supported and I'm getting the same error message as you are. I also have another problem but better post that separately.
 
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Data Rec, Employee

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Hi Lyn,


From the File menu select File Operations

Then select "Validate".

Select File window will open with a list of data files. 

Select your file and click on the OK button. 

Quicken will now Validate your file.

Once the Validate has completed, you can try making another backup.

If that still doesn't resolve the issue, you can try a more thorough 'Super Validate'.

We recommend that you submit a copy of your file to undergo analysis.

DATA RECOVERY: How to submit a Reckon Accounts Personal Range data file for analysis and repair

Regards,

Data Recovery Team