Reckon Accounts Personal Plus licence renewal fee is too high

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  • Updated 2 months ago
I have used Reckon Accounts Personal Plus since 1995.  Originally I purchased the software and only paid an annual amount of approx $50 if I wanted the share price downloads.

The software has not changed much at all in 24 years.  Unlike current software available it does not allow bank feeds and is not based in the cloud.  Why then is the annual licence renewal fee $170.00.  If I am happy with the software as it is and do not need upgrades (as I don't notice any changes to the software anyway) how can I still access this software without paying the renewal fee, like I used to be able to do before this annual licencing came in.

What am I paying for other that access to the share price downloads.  I don't see the value in this fee.  Please explain.
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Alison

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  • disappointed and frustrated

Posted 3 months ago

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jenee.molyneux

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I have to agree with you. I have just bought a Mac and there is no Mac version so I am starting to look for an alternative that will run on both Windows and Mac.
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Kevin Russell, Accredited Partner

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Nothing. 170 bucks sounds cheep. I wouldn't be whining.
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Michael Quadrio

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I would. Their customer service is trash, and getting worse each year, whilst they continue to increase their fees by many multiples of the CPI. Worse, they know about these issues, and simply do not care. Reckon would have to have close to the most appalling customer service (not sure that I can use the words Reckon and service in the same sentence), on the planet. Interesting that the only people with positive comments are the accredited partners......
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John Campbell

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Kevin,

The only thing that is cheap is the cost to Reckon for providing the support our annual license supposedly goes to.
It is interesting that Reckon now seldom provide comment on this forum.

I can't remember what support I have received from Reckon over the last few years, apart from update strings, after I have paid my annual license fee.

What have they done, apart from updating the share price download link after they stoped paying Quicken for the service ?
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Gerry Winter, Accredited Partner

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Its the best product out there for that price

Gerry
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Alison

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It's still a desktop product.  It used to be once you bought a desktop product it was yours and you could use it forever without paying another cent if you did not want to upgrade it.  This is how it was when I purchased it.  Now - if I no longer want to renew my licence I lose access to all my 24 years of data.  If I no longer want share price downloads and I do not want to participate in future upgrades but want to keep using the software, I should be able to without paying a renewal fee.
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Michael Quadrio

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Yes Alison, I hear you. RPP has been increasing rapidly over the past few years, whilst customer service and the share price have been doing the opposite. If you search this site, you will find MANY hapless users complaining about the same issues, over and over. Reckon simply do not care. I can't seem to find any retailers that sell the product any more, so there is no price competition, and as you said, they have managed to "lock you in" to using their sub-standard product through fear of losing your data. From memory, there was a retailer selling the full version of RPP2013 on ebay for a half decent price, might be worth doing that and getting away from the annual license requirement.
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Gerry Winter, Accredited Partner

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Every software has an sunset date, that includes Microsoft, Google and most others, you should contact Reckon and express your concern and they may set it up for you read only so you can still see your transaction Ring Reckon
Gerry
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Kevin Russell, Accredited Partner

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Not correct. I'm still using Quicken 2004 Gerry on Windows 10.
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Kevin Russell, Accredited Partner

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Alison did you buy a perpetual licence or an annual licence?
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Alison

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I initially purchased it as a standalone product (you call this a perpetual licence) in 1995 (there was definitely no annual commitment).  At some point I wanted the share price downloads so paid a nominal extra amount for this.  Sometime over the past 24 years this nominal extra amount became an annual licence fee to maintain the share price downloads.  Now that I no longer want the share price downloads I want to cancel them and continue using the product without paying an annual fee to do so.  This should be possible but I don't see how it is.  
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Kevin Russell, Accredited Partner

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You're right. It should be possible.
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Grant Wilson

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I was locked out of Reckon Accounts which i purchased outright in 2011. Like Alison i dont want to upgrade but now just to access my data i have to pay $125 for year 1 and $250 thereafter. I wrote to the ACCC about this as i think it may breach consumer law.
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John

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If you have a standalone product as I have 2016 full version keep it. Even if you do a computer upgrade make sure you keep the old computer with the full version. Unfortunately there does not seem to be another product which mirrows quicken/reckon. If you have shares sell them. What about the American Quicken version. Is anyone using this in Australia? This maybe an option.
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Kim McMe

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I have a desktop version and just received an email that my perpetual.licence will expire I 30 days. Last authorisation code told me it was valid until 2029. NOT happy.
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Gerry Winter, Accredited Partner

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I just spoke to Reckon and they will be in touch with you to sort it out

gerry

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Alison

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Thanks Gerry and everyone else that helped -  I'm all sorted.  I am able to pay $220 now to move to a perpetual licence with 24 months of share price downloads.  No further cost in the future.  I will be able to stay using version 2019 for as long as it works on my system.  Hopefully a long time.  No more annual licence fees.  Hopefully in the future they will move RPP to the cloud and have automated bank feeds and then I will look at upgrading again.  Would be happy to pay annually for those benefits.
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Sam G, Employee

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Hi Alison

I'll organise someone in the Customer Service team to give you a call and see what options we might have available to assist with this.

Kind Regards
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Kylie

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Thank you, Alison, for raising this issue, and well done on getting resolution. I am in the exact same situation - long-time desktop user, had to buy online version after changing computer, do not require annual upgrades, share price updates handy but not essential. My licence is due for renewal late June.

After seeing your post, I copied the details, including a link to this thread, and emailed them with my renewal notice to Reckon Customer Service asking for the same arrangement i.e. perpetual licence and two years of share price updates, for a one-off fee. I included the explanation above i.e. long-time customer of desktop version, had to change to online version to get it to work on a new computer.

Full response from the sales and customer service consultant: "Unfortunately you cannot qualify for the Perpetual license. The annual license is your renewal option."

I asked how someone qualifies. Full response: "Unless you have an older id which shows you have previously owned a perpetual unfortunately we cannot sell you a perpetual license."

I sent a copy of my registration from 2014, which includes my customer i.d.. Full response received  "You should be good to reactivate and use the product. You don’t require a manual key unless you have no internet to activate."

I replied, pointing out that this does not address the fact that I can't use the old software on my current computer, and once again asked for a perpetual licence to be arranged. 

No response has been received. I don't normally go online to try to resolve issues (had to sign up today to post this!), but it seems the direct approach to Customer Service isn't working. Any suggestions? Thanks in advance.
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Alison

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All I can say is good luck.  Sounds like you have 2 customer IDs one for 2014 and one for current version.  So the lesson I learn here is when the version I have stops working on current technology I will be is trouble too.  What I don't understand is why your 2014 version doesn't work on your current computer.  A user above is using a 2004 version on Windows 10.
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Liz Adamson

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I have been using the old Quickbooks v7.4 on Windows 10 so I wonder whether it is a matter of changing the Compatibility under Properties?
(Edited)
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Jane Southern

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Interesting thread here , thanks Alison. Probably interesting because I can also relate to it.
In the early years I chose Microsoft money, it was a good product for my needs plus I admire Microsoft :). When they stopped supporting it I came across to Home&Business and pretty sure it was a Quicken Intuit product back then. It is now Reckon Home&Business (well the 2013 version that I have is). I did look into the messy, confusing changes and this has just made me annoyed and I find myself constantly comparing the quicken products. There is also issues with American and international Versions (I am in Australia and like to support that). Anyways I have been using Reckon? Home&Business for my mostly home finances. As of the past 18mnths or so I see a change in financial software,,, bank feeds,,, auto categorizing,,,multiple account integration (super,reward points etc) And of course Cloud along with Annual subscriptions. I am again browsing the internet for a better product. I have trialled many and ended up going with a TRIAL VERSION of Reckon personal plus! So far so good but in over 10 years I don't see a lot of difference to the original. Pretty car really,,, reckon use the excuse that there are many hidden changes but they like to keep the user interface the same(hmmm). Anyways, This trial is a desktop version and I am under the assumption that it will continue to work on my pc similar to 2013 and will not expire and will not require any further cost from me if I make purchase after the Trial ?
By the way it is a 90day trial and I am using it for my data and will Not be able to downgrade back to 2013.