Reckon Accounts Plus 2017 crashes after sending invoice

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whenever I open Reckon Accounts Plus 2017 and dod some work and close it, there are no issues

as soon as I send an invoice (Outlook 2017 version) and then after sending the invoice, I close Reckon Accounts and it crashes. See Crash report below

QBWINDLL.c (255) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (255) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (115) :  CHECKPOINT: Fri Aug 18 10:42:28 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle
QBWINDLL.c (145) :  CHECKPOINT: Fri Aug 18 10:42:28 CQBWinApp::InitInstance completed
QBW.c (221) :  CHECKPOINT: Fri Aug 18 10:42:28 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)
QBW.c (225) :  CHECKPOINT: Fri Aug 18 10:42:28 Operations Started
QBW.c (443) :  CHECKPOINT: Fri Aug 18 10:42:28 Calling MauiMain for further initialization
fsd.cpp (93) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--FSDInitMod ServiceManager.SetCurrentChannel HRESULT = -2147467259
DBManager.cpp (3863) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server cache size = 64M
DBManager.cpp (3865) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server initial cache size = 32M
DBManager.cpp (3659) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Office\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r
QBW.c (450) :  CHECKPOINT: Fri Aug 18 10:42:30 MauiMain finished successfully
QBW.c (632) :  CHECKPOINT: Fri Aug 18 10:42:30 Initializing Add-Ins
QBW.c (471) :  CHECKPOINT: Fri Aug 18 10:42:30 Initializing COM-dependent components
QBW.c (498) :  CHECKPOINT: Fri Aug 18 10:42:30 CQuickBooksApp::InitInstance exiting
QBW.c (568) :  CHECKPOINT: Fri Aug 18 10:42:30 QuickBooksApp::Run
load.c (2268) :  CHECKPOINT: Fri Aug 18 10:42:30 InitSystem
DBManager.cpp (3863) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server cache size = 64M
DBManager.cpp (3865) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server initial cache size = 32M
DBManager.cpp (3659) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_data_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -ti 0 -c 32M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Office\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log"
load.c (10532) :  CHECKPOINT: Fri Aug 18 10:42:32 In not hosting mode, opening in single user mode - no hosting change needed.
load.c (2426) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Check file location and move
load.c (2497) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Open DB Session[4]
load.c (8954) :  CHECKPOINT: Fri Aug 18 10:42:32 Max users is the default for Basic/Pro and the value is = 5
DBManager.cpp (3375) :  CHECKPOINT: Fri Aug 18 10:42:32 Current Database Server version = 9.0.2.3267
FileMgr.cpp (274) :  CHECKPOINT: Fri Aug 18 10:42:32 Company file C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Antons Video Productions PL.QBW is open using database server:QB_data_engine_26.
load.c (2504) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Open DB Session[4] Succeeded
QBPRINT.c (2522) :  CHECKPOINT: Fri Aug 18 10:42:32 Detecting if Terminal Service is running.
PermissionManager.cpp (4294) :  CHECKPOINT: Fri Aug 18 10:42:32 A new permission context is added for QuickBooks
load.c (4062) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: Open System
load.c (4070) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: Open System succeeded
load.c (4415) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: successful completion
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:42:32 Creating form: formID=2551, itID=0
oaerror.c (110) :  CHECKPOINT: Fri Aug 18 10:42:32 OAstdMethodRet (80040600)
oaerror.c (110) :  CHECKPOINT: Fri Aug 18 10:42:32 OAstdMethodRet (80040600)
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:42:34 Creating form: formID=5600, itID=1
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:43:27 Creating form: formID=11932, itID=2
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:43:39 Creating form: formID=900, itID=3
formmgr.c (604) :  CHECKPOINT: Fri Aug 18 10:43:53 Creating a MODAL form: formID=0, itID=0
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 12:42:11 Creating form: formID=2552, itID=4
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 12:42:57 Creating form: formID=900, itID=5
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 13:01:08 Creating form: formID=600, itID=6
client.cpp (727) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) Determine printer...
client.cpp (730) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter()LoadOrAdaptPrinter()
client.cpp (820) :  CHECKPOINT: Fri Aug 18 13:01:29 LoadOrAdaptPrinter() FetchPrinterFromCFG()...
client.cpp (846) :  CHECKPOINT: Fri Aug 18 13:01:29 LoadOrAdaptPrinter() Ret(1)
client.cpp (732) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() after LoadOrAdaptPrinter() ret(1)
client.cpp (737) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(), thePrinter->Validate()
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (718) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) already established.
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (1897) :  CHECKPOINT: Fri Aug 18 13:01:29 JobStartCommon(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (718) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) already established.
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
MemoryManagerWin32.cpp (578) :  CHECKPOINT: Fri Aug 18 13:03:50 Shrinking by realloc ptr(0x08a8ee80), oldSize(16), newSize(4)
MemoryManagerWin32.cpp (578) :  CHECKPOINT: Fri Aug 18 13:03:50 Shrinking by realloc ptr(0x08a8ee50), oldSize(16), newSize(4)
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 13:03:50 Creating form: formID=6050, itID=7
QBW.c (571) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::Run -- MainEventLoop has exited
QBW.c (523) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::ExitInstance -- Unloading COM-dependent components
QBW.c (544) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::ExitInstance -- Ceasing operations
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Anton Strauss

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Posted 2 years ago

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Anton Strauss

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This reply was created from a merged topic originally titled Reckon Accounts Plus 2017 crashes after sending invoice.

Reckon Accounts Plus 2017 crashes every time after emailing an invoice via Outlook 2017

using Win7 64bit

see crash report below

QBWINDLL.c (255) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (255) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--Returning NULL QBWinInstance Handle
QBWINDLL.c (115) :  CHECKPOINT: Fri Aug 18 10:42:28 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle
QBWINDLL.c (145) :  CHECKPOINT: Fri Aug 18 10:42:28 CQBWinApp::InitInstance completed
QBW.c (221) :  CHECKPOINT: Fri Aug 18 10:42:28 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)
QBW.c (225) :  CHECKPOINT: Fri Aug 18 10:42:28 Operations Started
QBW.c (443) :  CHECKPOINT: Fri Aug 18 10:42:28 Calling MauiMain for further initialization
fsd.cpp (93) :  MESSAGE: Fri Aug 18 10:42:28 LVL_ERROR--FSDInitMod ServiceManager.SetCurrentChannel HRESULT = -2147467259
DBManager.cpp (3863) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server cache size = 64M
DBManager.cpp (3865) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server initial cache size = 32M
DBManager.cpp (3659) :  CHECKPOINT: Fri Aug 18 10:42:28 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Office\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log" -r
QBW.c (450) :  CHECKPOINT: Fri Aug 18 10:42:30 MauiMain finished successfully
QBW.c (632) :  CHECKPOINT: Fri Aug 18 10:42:30 Initializing Add-Ins
QBW.c (471) :  CHECKPOINT: Fri Aug 18 10:42:30 Initializing COM-dependent components
QBW.c (498) :  CHECKPOINT: Fri Aug 18 10:42:30 CQuickBooksApp::InitInstance exiting
QBW.c (568) :  CHECKPOINT: Fri Aug 18 10:42:30 QuickBooksApp::Run
load.c (2268) :  CHECKPOINT: Fri Aug 18 10:42:30 InitSystem
DBManager.cpp (3863) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server cache size = 64M
DBManager.cpp (3865) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server initial cache size = 32M
DBManager.cpp (3659) :  CHECKPOINT: Fri Aug 18 10:42:30 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_data_engine_26 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -ti 0 -c 32M -x none -ct- -qi -qw  -tl 120 -oe "C:\Users\Office\AppData\Local\Intuit\QuickBooks\Log\26.0\DBStartup.log"
load.c (10532) :  CHECKPOINT: Fri Aug 18 10:42:32 In not hosting mode, opening in single user mode - no hosting change needed.
load.c (2426) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Check file location and move
load.c (2497) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Open DB Session[4]
load.c (8954) :  CHECKPOINT: Fri Aug 18 10:42:32 Max users is the default for Basic/Pro and the value is = 5
DBManager.cpp (3375) :  CHECKPOINT: Fri Aug 18 10:42:32 Current Database Server version = 9.0.2.3267
FileMgr.cpp (274) :  CHECKPOINT: Fri Aug 18 10:42:32 Company file C:\Users\Public\Documents\Intuit\QuickBooks\Company Files\Antons Video Productions PL.QBW is open using database server:QB_data_engine_26.
load.c (2504) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem Open DB Session[4] Succeeded
QBPRINT.c (2522) :  CHECKPOINT: Fri Aug 18 10:42:32 Detecting if Terminal Service is running.
PermissionManager.cpp (4294) :  CHECKPOINT: Fri Aug 18 10:42:32 A new permission context is added for QuickBooks
load.c (4062) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: Open System
load.c (4070) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: Open System succeeded
load.c (4415) :  CHECKPOINT: Fri Aug 18 10:42:32 InitSystem: successful completion
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:42:32 Creating form: formID=2551, itID=0
oaerror.c (110) :  CHECKPOINT: Fri Aug 18 10:42:32 OAstdMethodRet (80040600)
oaerror.c (110) :  CHECKPOINT: Fri Aug 18 10:42:32 OAstdMethodRet (80040600)
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:42:34 Creating form: formID=5600, itID=1
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:43:27 Creating form: formID=11932, itID=2
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 10:43:39 Creating form: formID=900, itID=3
formmgr.c (604) :  CHECKPOINT: Fri Aug 18 10:43:53 Creating a MODAL form: formID=0, itID=0
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 12:42:11 Creating form: formID=2552, itID=4
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 12:42:57 Creating form: formID=900, itID=5
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 13:01:08 Creating form: formID=600, itID=6
client.cpp (727) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) Determine printer...
client.cpp (730) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter()LoadOrAdaptPrinter()
client.cpp (820) :  CHECKPOINT: Fri Aug 18 13:01:29 LoadOrAdaptPrinter() FetchPrinterFromCFG()...
client.cpp (846) :  CHECKPOINT: Fri Aug 18 13:01:29 LoadOrAdaptPrinter() Ret(1)
client.cpp (732) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() after LoadOrAdaptPrinter() ret(1)
client.cpp (737) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(), thePrinter->Validate()
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (718) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) already established.
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (1897) :  CHECKPOINT: Fri Aug 18 13:01:29 JobStartCommon(Reckon Accounts V5 PDF Converter on NUL:)
client.cpp (718) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter(which=2) already established.
client.cpp (771) :  CHECKPOINT: Fri Aug 18 13:01:29 GetAnyPrinter() returns(Reckon Accounts V5 PDF Converter on NUL:)
MemoryManagerWin32.cpp (578) :  CHECKPOINT: Fri Aug 18 13:03:50 Shrinking by realloc ptr(0x08a8ee80), oldSize(16), newSize(4)
MemoryManagerWin32.cpp (578) :  CHECKPOINT: Fri Aug 18 13:03:50 Shrinking by realloc ptr(0x08a8ee50), oldSize(16), newSize(4)
formwin.c (2520) :  CHECKPOINT: Fri Aug 18 13:03:50 Creating form: formID=6050, itID=7
QBW.c (571) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::Run -- MainEventLoop has exited
QBW.c (523) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::ExitInstance -- Unloading COM-dependent components
QBW.c (544) :  CHECKPOINT: Fri Aug 18 13:03:50 CQuickBooksApp::ExitInstance -- Ceasing operations
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John G, Information Support Analyst

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Hello Anton,

Thanks for asking.

Open your Company file again and verify your file - file > Utilities > Verify.
Were any errors reported?
If Yes, continue with the rebuild.
Then verify again and check the QBwin.log file and see what errors were reported and whether they were fixed.  (F2 > F3 > Open File  > select QBwin.log; scroll down to the bottom and work your way upwards.

regards,
John
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Anton Strauss

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Hi John

I did that but no errors were detected
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Anton Strauss

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and sorry for the double post, but when I posted this, it refused to show, so I kept posting and posting (maybe it needed moderator approval?)
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John G, Information Support Analyst

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Thanks Anton,

Have a look at your Company File name - does it have any of these characters?
<  >  : “  /  \  |  ?  *
OR
~  !  @  #  $  %  ^  &  (  )  +  =  `

Rename without these characters and try again.


regards,
John
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John G, Information Support Analyst

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Also, 

are you using those characters in the names of Accounts, items, Customers, Suppliers?
eg:

Names:  J & J Citizen (NSW) P/L; (replace with:  J and J Citizen NSW PL, or, J and J Citizen NSW Pty Ltd)

Items:  3⁄4” fine bung; (replace with: 0.75in fine bung); or, Envelope #10 (replace with:  Envelope No 10)


regards,

John.

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Anton Strauss

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Hi John

it looks fine to me, see attached
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Anton Strauss

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I have now corrected all customer names that had an & or / (no other characters were present)

Item names were all clean
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empau

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Hi Anton

Experiencing exactly the same problem see my thread
https://community.reckon.com/reckon/topics/reckon-2017-r2-custom-email-setting

Hopefully we can provide some logs to Support to get this fixed asap.
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Anton Strauss

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I have tested again and after closing Reckon, Outlook fails to start because the Reckon process failed to end

(Edited)
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Anton Strauss

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Hi John

note that reckon adds ( and ) to file name when making backup, how can I avoid that?

(Edited)
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Steve Cook

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I have Win10 Professional, Office 2016, RA2016 all fully updated.
RA functions normally during the session

If I have emailed invoices or statements during the session,
This occurs when I close RA2016

This is the error report I get when this issue happens.
Way over my head ! Hopefully someone at Reckon can translate........

QBWINDLL.c (255) :  MESSAGE: Tue Aug 22 18:06:17 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (255) :  MESSAGE: Tue Aug 22 18:06:17 LVL_ERROR--Returning NULL QBWinInstance Handle..QBWINDLL.c (115) :  CHECKPOINT: Tue Aug 22 18:06:17 CQBWinApp::InitInstance -- Initializing QBWinInstance Handle..QBWINDLL.c (145) :  CHECKPOINT: Tue Aug 22 18:06:17 CQBWinApp::InitInstance completed..QBW.c (221) :  CHECKPOINT: Tue Aug 22 18:06:17 CQuickBooksApp::InitInstance Initializing Quickbooks (AfxOLE)..QBW.c (225) :  CHECKPOINT: Tue Aug 22 18:06:17 Operations Started..QBW.c (443) :  CHECKPOINT: Tue Aug 22 18:06:17 Calling MauiMain for further initialization..fsd.cpp (93) :  MESSAGE: Tue Aug 22 18:06:17 LVL_ERROR--FSDInitMod ServiceManager.SetCurrentChannel HRESULT = -2147467259..QBW.c (450) :  CHECKPOINT: Tue Aug 22 18:06:17 MauiMain finished successfully..QBW.c (632) :  CHECKPOINT: Tue Aug 22 18:06:17 Initializing Add-Ins..QBW.c (471) :  CHECKPOINT: Tue Aug 22 18:06:18 Initializing COM-dependent components..QBW..c (498) :  CHECKPOINT: Tue Aug 22 18:06:18 CQuickBooksApp::InitInstance exiting..QBW.c (568) :  CHECKPOINT: Tue Aug 22 18:06:18 QuickBooksApp::Run..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:06:18 Creating form: formID=6050, itID=0..load.c (2268) :  CHECKPOINT: Tue Aug 22 18:06:22 InitSystem..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:06:22 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:06:22 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:06:22 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_data_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -ti 0 -c 32M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG..DBManager.cpp (3451) :  MESSAGE: Tue Aug 22 18:06:22 LVL_ERROR--Service Error:5 from file:'.\.\src\DBManager.cpp' at line 2148 from function:'DBMgr::DBManager::EnableWindowsService'..load.c (10532) :  CHECKPOINT: Tue A.ug 22 18:06:24 In not hosting mode, opening in single user mode - no hosting change needed...load.c (2426) :  CHECKPOINT: Tue Aug 22 18:06:24 InitSystem Check file location and move..load.c (2497) :  CHECKPOINT: Tue Aug 22 18:06:24 InitSystem Open DB Session[4]..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:06:24 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:06:24 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:06:24 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:06:26 Creating form: formID=15920, itID=1..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:06:26 Creating a MODAL form: formID=15920, itID=0..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:06:32 Datab.ase Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:06:32 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:06:32 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..load.c (8950) :  CHECKPOINT: Tue Aug 22 18:06:34 Max users was set from SKU publisher and the value is = 5..DBManager.cpp (3375) :  CHECKPOINT: Tue Aug 22 18:06:34 Current Database Server version = 9.0.2.3267..FileMgr.cpp (274) :  CHECKPOINT: Tue Aug 22 18:06:34 Company file E:\Users\Steve\Documents\ReckonAccounts\Desktop Support JUL2017-JUN2019.QBW is open using database server:QB_data_engine_25...load.c (2504) :  CHECKPOINT: Tue Aug 22 18:06:34 InitSystem Open DB Session[4] Succeeded..QBPRINT.c (2522) :  CHECKPOINT: Tue Aug 22 18:06:34 Detecting if Terminal Serv.ice is running...PermissionManager.cpp (4294) :  CHECKPOINT: Tue Aug 22 18:06:34 A new permission context is added for QuickBooks..load.c (4062) :  CHECKPOINT: Tue Aug 22 18:06:35 InitSystem: Open System..load.c (4070) :  CHECKPOINT: Tue Aug 22 18:06:35 InitSystem: Open System succeeded..load.c (4415) :  CHECKPOINT: Tue Aug 22 18:06:35 InitSystem: successful completion..oaerror.c (110) :  CHECKPOINT: Tue Aug 22 18:06:35 OAstdMethodRet (80040600)..oaerror.c (110) :  CHECKPOINT: Tue Aug 22 18:06:35 OAstdMethodRet (80040600)..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:06:35 Creating form: formID=2551, itID=2..popup.c (430) :  CHECKPOINT: Tue Aug 22 18:06:35 Creating CreatePopUpList: resID=15030, itID=0..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:07:14 Creating form: formID=401, itID=3..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:15:00 Creating form: formID=900, itID=4..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:15:01 Creating a MODAL form: formID=900, itID=1..DMEDLSQLSort.cpp (314) :  MESSAGE: Tue Aug .22 18:15:45 LVL_ERROR--Unexpected number of rows from query: expected 5469;  retrieved 5470..Query string was: SELECT i0.item_id, i0.is_deleted_bool, i0.name, i0.item_type, IF(i0.parent_id = 0) THEN NULL ELSE .............   (SELECT IF(i1.parent_id = 0) THEN i1.name ELSE ( .............    (SELECT IF(i2.parent_id = 0) THEN i2.name ELSE ( .............     (SELECT IF(i3.parent_id = 0) THEN i3.name ELSE ( .............      (SELECT IF(i4.parent_id = 0) THEN i4.name ELSE ('...'  // up to five levels .............      ) ENDIF FROM abmc_item_user i4 WHERE i4.item_id = i3.parent_id) .............     ) ENDIF FROM abmc_item_user i3 WHERE i3.item_id = i2.parent_id) .............    ) ENDIF FROM abmc_item_user i2 WHERE i2.item_id = i1.parent_id) .............   ) ENDIF FROM abmc_item_user i1 WHERE i1.item_id = i0.parent_id) .............   ENDIF AS topmostname FROM abmc_item_user i0..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:15:45 Creating form: formID=13600, itID=5..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:1.5:45 Creating a MODAL form: formID=13600, itID=2..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:23:42 Creating form: formID=2553, itID=6..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:27:37 Creating form: formID=2553, itID=7..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:27:53 Creating form: formID=1000, itID=8..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:35:52 Creating a MODAL form: formID=0, itID=3..client.cpp (727) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter(which=11) Determine printer.....client.cpp (730) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter()LoadOrAdaptPrinter()..client.cpp (820) :  CHECKPOINT: Tue Aug 22 18:35:55 LoadOrAdaptPrinter() FetchPrinterFromCFG().....client.cpp (846) :  CHECKPOINT: Tue Aug 22 18:35:55 LoadOrAdaptPrinter() Ret(1)..client.cpp (732) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter() after LoadOrAdaptPrinter() ret(1)..client.cpp (737) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter(), thePrinter->Validate()..client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:35:55 Get.AnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (1897) :  CHECKPOINT: Tue Aug 22 18:35:55 JobStartCommon(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:35:55 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:36:35 Creating form: formID=401, itID=9..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:36:53 Creating form: formID=6050, itID=10..load.c (2268) :  CHECKPOINT: Tue Aug 22 18:36:53 InitSystem..load.c (10532) :  CHECKPOINT: Tue Aug 22 18:36:53 In not hosting mode, opening in single user mode - no hosting change needed...load.c (2426) :  CHECKPOINT: Tue Aug 22 18:36:53 InitSystem Ch.eck file location and move..load.c (2497) :  CHECKPOINT: Tue Aug 22 18:36:53 InitSystem Open DB Session[4]..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:36:53 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:36:53 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:36:53 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:36:55 Creating form: formID=15920, itID=11..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:36:55 Creating a MODAL form: formID=15920, itID=4..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:37:01 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:37:01 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHE.CKPOINT: Tue Aug 22 18:37:01 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..DBManager.cpp (3375) :  CHECKPOINT: Tue Aug 22 18:37:04 Current Database Server version = 9.0.2.3267..FileMgr.cpp (274) :  CHECKPOINT: Tue Aug 22 18:37:04 Company file E:\Users\Steve\Documents\ReckonAccounts\Desktop Support JUL2015-JUN2017.QBW is open using database server:QB_data_engine_25...load.c (2504) :  CHECKPOINT: Tue Aug 22 18:37:04 InitSystem Open DB Session[4] Succeeded..QBPRINT.c (2522) :  CHECKPOINT: Tue Aug 22 18:37:04 Detecting if Terminal Service is running...PermissionManager.cpp (4294) :  CHECKPOINT: Tue Aug 22 18:37:04 A new permission context is added for QuickBooks..load.c (4062) :  CHECKPOINT: Tue Aug 22 18:37:05 InitSystem: Open System..load.c (4070) :  CHECKPOINT: Tue Aug 22 18:37:05 InitSyst.em: Open System succeeded..load.c (4415) :  CHECKPOINT: Tue Aug 22 18:37:06 InitSystem: successful completion..oaerror.c (110) :  CHECKPOINT: Tue Aug 22 18:37:06 OAstdMethodRet (80040600)..oaerror.c (110) :  CHECKPOINT: Tue Aug 22 18:37:06 OAstdMethodRet (80040600)..popup.c (430) :  CHECKPOINT: Tue Aug 22 18:37:06 Creating CreatePopUpList: resID=15030, itID=1..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:06 Creating form: formID=2551, itID=12..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:16 Creating form: formID=401, itID=13..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:40 Creating form: formID=6050, itID=14..load.c (2268) :  CHECKPOINT: Tue Aug 22 18:37:40 InitSystem..load.c (10532) :  CHECKPOINT: Tue Aug 22 18:37:40 In not hosting mode, opening in single user mode - no hosting change needed...load.c (2426) :  CHECKPOINT: Tue Aug 22 18:37:40 InitSystem Check file location and move..load.c (2497) :  CHECKPOINT: Tue Aug 22 18:37:40 InitSystem Open DB Session[4]..DBManager.cpp (3863) :  CHECKPOINT: .Tue Aug 22 18:37:41 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:37:41 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:37:41 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:42 Creating form: formID=15920, itID=15..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:37:42 Creating a MODAL form: formID=15920, itID=5..DBManager.cpp (3863) :  CHECKPOINT: Tue Aug 22 18:37:48 Database Server cache size = 64M..DBManager.cpp (3865) :  CHECKPOINT: Tue Aug 22 18:37:48 Database Server initial cache size = 32M..DBManager.cpp (3659) :  CHECKPOINT: Tue Aug 22 18:37:48 Database Server starting. Startup String = C:\PROGRA~2\Intuit\RECKON~1\QBDBMgr.exe -n QB_ReadOnly_engine_25 -qs -gd. ALL -gk all -gp 4096 -gu all -ch 16M -ti 0 -c 4M -x none -ct- -qi -qw  -tl 120 -oe C:\Users\Steve\AppData\Local\Intuit\QUICKB~1\Log\25.0\DBSTAR~1.LOG -r ..DBManager.cpp (3375) :  CHECKPOINT: Tue Aug 22 18:37:50 Current Database Server version = 9.0.2.3267..FileMgr.cpp (274) :  CHECKPOINT: Tue Aug 22 18:37:50 Company file E:\Users\Steve\Documents\ReckonAccounts\Desktop Support JUL2017-JUN2019.QBW is open using database server:QB_data_engine_25...load.c (2504) :  CHECKPOINT: Tue Aug 22 18:37:50 InitSystem Open DB Session[4] Succeeded..QBPRINT.c (2522) :  CHECKPOINT: Tue Aug 22 18:37:50 Detecting if Terminal Service is running...PermissionManager.cpp (4294) :  CHECKPOINT: Tue Aug 22 18:37:50 A new permission context is added for QuickBooks..load.c (4062) :  CHECKPOINT: Tue Aug 22 18:37:50 InitSystem: Open System..load.c (4070) :  CHECKPOINT: Tue Aug 22 18:37:50 InitSystem: Open System succeeded..load.c (4415) :  CHECKPOINT: Tue Aug 22 18:37:51 InitSystem: successful completion..oaerror.c (110) :  CHECKPOINT: Tu.e Aug 22 18:37:51 OAstdMethodRet (80040600)..oaerror.c (110) :  CHECKPOINT: Tue Aug 22 18:37:51 OAstdMethodRet (80040600)..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:51 Creating form: formID=2551, itID=16..popup.c (430) :  CHECKPOINT: Tue Aug 22 18:37:51 Creating CreatePopUpList: resID=15030, itID=2..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:37:54 Creating form: formID=401, itID=17..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:46:45 Creating a MODAL form: formID=0, itID=6..client.cpp (727) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter(which=11) Determine printer.....client.cpp (730) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter()LoadOrAdaptPrinter()..client.cpp (820) :  CHECKPOINT: Tue Aug 22 18:46:46 LoadOrAdaptPrinter() FetchPrinterFromCFG().....client.cpp (846) :  CHECKPOINT: Tue Aug 22 18:46:46 LoadOrAdaptPrinter() Ret(1)..client.cpp (732) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter() after LoadOrAdaptPrinter() ret(1)..client.cpp (737) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter(.), thePrinter->Validate()..client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (1897) :  CHECKPOINT: Tue Aug 22 18:46:46 JobStartCommon(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:46:46 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:49:47 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:49:47 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:49:47 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: T.ue Aug 22 18:49:47 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (1897) :  CHECKPOINT: Tue Aug 22 18:49:47 JobStartCommon(Microsoft Print to PDF on PORTPROMPT:)..client.cpp (718) :  CHECKPOINT: Tue Aug 22 18:49:47 GetAnyPrinter(which=11) already established...client.cpp (771) :  CHECKPOINT: Tue Aug 22 18:49:47 GetAnyPrinter() returns(Microsoft Print to PDF on PORTPROMPT:)..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:54:53 Creating form: formID=13600, itID=18..formmgr.c (604) :  CHECKPOINT: Tue Aug 22 18:54:53 Creating a MODAL form: formID=13600, itID=7..formwin.c (2520) :  CHECKPOINT: Tue Aug 22 18:54:57 Creating form: formID=6050, itID=19..QBW.c (571) :  CHECKPOINT: Tue Aug 22 18:54:57 CQuickBooksApp::Run -- MainEventLoop has exited..QBW.c (523) :  CHECKPOINT: Tue Aug 22 18:54:57 CQuickBooksApp::ExitInstance -- Unloading COM-dependent components..QBW.c (544) :  CHECKPOINT: Tue Aug 22 18:54:57 CQuickBooksApp::ExitInstance -- Ceasing operations...

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