Reckon Accounts Plus 2017 - not sending payslips

  • 2
  • Question
  • Updated 2 years ago
  • Answered
My computer did an automatic update this morning which I had been dismissing for a while. This has (presumably) caused an issue within the Reckon/Outlook cooperation of sending payslips.
I have received this error:

"An internal error occurred while preparing your message. It has not been sent. 
(MAP) error code 00000000 (0) at line 947 in sendemail.cpp)"

The BIZARRE thing is, I have four different companies set up in Reckon and therefore four separate pays that I do. TWO of the companies allowed me to send the pay slips (both set up in 2014) but the other two companies are not allowing me (set up in Mar 2016 & Apr 2017).

All four companies are set to send through the same Outlook email address.
The two with issues, I had to approve each email to send, whereas the two good companies I could send them in one batch. I don't know if this has anything to do with it? I have previously checked the settings & preferences to see what differs and searched for a fix but with no result. I'm hoping someone out there can assist.

Many thanks
Photo of Carrie


  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 2 years ago

  • 2
Photo of Umesh Kumar Kukreja

Umesh Kumar Kukreja, Employee

  • 262 Points 250 badge 2x thumb

Hi Carrie,

Welcome to Reckon Community.

We really apologise for the inconvenience caused to you.

Please click on the link and hope it work for you.



Photo of Carrie


  • 90 Points 75 badge 2x thumb
Thanks Umesh. I have fixed the issue now. 
I had to go into: 
Edit/Preferences/Online/Company Preferences
and UNTICK "Display each email when sending more than one"
This has fixed my problem.