Upgrade will not install (again). Same problem as last year but solution this year wont work. Grrrr. Virus Protection off, Firewall off, running Windows 10 as Administrator, set up does not advance beyond installing Windows run time libraries or whatever the initial windows requirements are (which are installed. Tried ringing support but after listening to music for over 30 minutes gave up! Maybe everybody else is experiencing the same problem? Do Reckon Techs actually test these updates on real computers before releasing them? Seriously!