Reckon Accounts Plus 2019 R! update

  • 1
  • Problem
  • Updated 8 months ago
Upgrade will not install (again). Same problem as last year but solution this year wont work. Grrrr. Virus Protection off, Firewall off, running Windows 10 as Administrator, set up does not advance beyond installing Windows run time libraries or whatever the initial windows requirements are (which are installed. Tried ringing support but after listening to music for over 30 minutes gave up! Maybe everybody else is experiencing the same problem? Do Reckon Techs actually test these updates on real computers before releasing them? Seriously!
Photo of Tim Cross

Tim Cross

  • 444 Points 250 badge 2x thumb

Posted 8 months ago

  • 1
Photo of Brynton Fennell

Brynton Fennell

  • 140 Points 100 badge 2x thumb
Experiencing exactly the same problem.  Terribly frustrating!!! Need a solution so I can operate my Business
Photo of David Elliott

David Elliott

  • 522 Points 500 badge 2x thumb
Just a long shot:  With a different product I had a broadly similar problem. After much frustration I did a fresh and clean installation on a Windows 10 machine not used for any Reckon product previously.  It worked!
Photo of Steve Cook

Steve Cook

  • 3,370 Points 3k badge 2x thumb
Check .NET 3.5 is installed. It's a Windows component not installed by default. Needs to be installed manually via Programs & Features.
Photo of Tim Cross

Tim Cross

  • 444 Points 250 badge 2x thumb
Net3.5 is installed so I am none the wiser. Surely this must be affecting others?????