Reckon Accounts Premier 2018 print problem

  • 1
  • Problem
  • Updated 59 minutes ago
  • Solved
Have just updated our database to Reckon Accounts Premier Accountant Edition 2018 Release R1P. All working okay except for a printing issue.
When printing any item this message comes up "Warning. The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read only file. The windows error was "The file exists". I then press the OK button three or four times (depending on what I am printing - eg invoice or report etc) until the print settings window opens, I press print, then the same Warning message appears. I press OK multiple (can vary) times and the print out works.
Only started since the install of the 2018 version. Have tried printing to PDF, same problem. Have tried changing printer in Printer settings - same problem. This problem only exists when printing from Reckon Accounts.
Photo of Tony

Tony

  • 100 Points 100 badge 2x thumb

Posted 3 days ago

  • 1
Photo of Rav

Rav, Community Manager

  • 45,778 Points 20k badge 2x thumb
Hi Tony,
I've found an older KB article relating to that error message and it contains a possible solution that may solve this for you -

Warning: The file you specified cannot be opened. The Windows error is: The file exists.
Photo of Tony

Tony

  • 100 Points 100 badge 2x thumb
Hi Rav, have found this solution yesterday and tried, unfortunately no success at all.
Photo of Tony

Tony

  • 100 Points 100 badge 2x thumb
I have solved the problem by un-installing the program and re-installing.
Thanks for the help
Photo of Chris Clough

Chris Clough

  • 190 Points 100 badge 2x thumb
I have also had this issue since I upgraded to Premier 2018 around 3 weeks and it is ongoing.  I have uninstalled and re-installed when it first arose and this has not fixed the issue.  I have run as administrator with no success. This is the first time I have seen the issue raised in the community, so was thinking I had a setup issue or a printing conflict on my computer, and have just been putting up with it until I could spend some time on solving it.
Photo of Rav

Rav, Community Manager

  • 45,566 Points 20k badge 2x thumb
Hi Chris,
Are you receiving the same error message as the one Tony listed in his opening post?

Which version of Windows are you running? When you uninstalled, was it a 'clean uninstall' ie. where all underlying components of the Reckon program are removed as well as the program itself?
Performing a clean un-install and re-install of Reckon Accounts Business
Photo of Chris Clough

Chris Clough

  • 190 Points 100 badge 2x thumb
Hi Rav, yes Tony's description mirrors my own experience exactly.  I am running Windows 10 pro build 1709 on a 64 bit machine.

When I uninstalled, I did not delete all of the folders mentioned in your attached link.  I will do that a little later tonight.
Photo of Chris Clough

Chris Clough

  • 190 Points 100 badge 2x thumb
Well Rav, I have done a clean install and that seems to have resolved the issue.  Thanks for you help.
Photo of Rav

Rav, Community Manager

  • 45,638 Points 20k badge 2x thumb
Good to hear Chris, thanks for letting us know.

Cheers
Rav
Photo of Tony

Tony

  • 100 Points 100 badge 2x thumb
Hi again, unfortunately the problem has re-surfaced. This time deleting & re-installing has not created a remedy. So we would welcome any assistance. 

Tony
Photo of Jamie

Jamie

  • 60 Points
Solved the issue on terminal server by setting the permissions on the folder "C:/ProgramData/Intuit/Reckon Accounts 2018" to Read Write for all users.