Reckon accounts premier 2019 overdue stamp now showing

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  • Updated 4 months ago
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Hello there. This week we installed the 2019 update for Reckon Accounts Premier and now we are seeing an overdue stamp on all sales invoices once rasied even if the terms are set for 30 days and the invoice is NOT overdue. The stamp box is UNticked in the invoice settings yet it still shows. Has anyone else had this problem and any ideas how can we fix this?
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Tania

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Posted 6 months ago

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Ifti, Product Owner

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Hi Tania,

Thank you for your email.

Can you please customise the template to show the Due date (Customise > Additional Customisation > Header > tick "Due date" for screen for the test).

Once you've enabled this field, you can then see the due date for the term. OVERDUE stamp looks at the Invoice's due date and checks if your computer's current date is greater than that.

By comparing these 2 dates, you can then find out why it's showing the stamp.

OVERDUE stamp, just like any other stamp, will always show on screen. If you don't want any stamp to show on your printed/emailed invoice, go to Customise and untick "Print Status Stamp". 

Please let us know how you go.

Thanks

Ifti
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Frozen Fresh

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Hi,

Since our upgrade we also have overdue showing on invoices which are not overdue.  We never have the due date boxes ticked on our template and I have checked that they are not ticked. please let me know how to get rid of this.

Thanks

Maree
Just an observation on this new feature .....

The introduction of this new "Overdue" stamp will bring to light whether you've actually set up your terms correctly.

Eg If you're using a term that states "30 Days" but haven't actually entered "30" in the necessary field(s) on the Term setup! 
Same goes for "Days > EOM" - Make sure you have entered this one under "Date Driven" with the correct date & /number in both "Net Due before ..." & "Due the next month if issued ...."  




This is how RA determines your invoice/bill due dates & if/when they are overdue.

Shaz Hughes Dip(Fin) ACQ NSW, MICB

Reckon Accredited Professional Partner Bookkeeper / Registered BAS Agent (No: 92314 015)

Accounted 4 Bookkeeping Services

Ballajura, WA

0422 886 003

shazinoz2@bigpond.com



(Edited)
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Frozen Fresh

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Thank you.  The customers I am having trouble with are "Due 20th" is there something I am missing for this?

Thanks again, Maree 
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Frozen Fresh

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I have it set up as so:
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Frozen Fresh

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Hi,  I have just spoken to the help desk and they sugessted unticking the Print Status box in the template. This seems to have worked.
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Frozen Fresh

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I am still keen to know if I have the terms set up correctly for our 20th of the month customers if any one can help?

Thanks

Maree
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Ifti, Product Owner

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Hi Maree,

Thank you for your post.

I've setup the term just like yours and it's working as expected.

Term setup:



Scenario 1:

Invoice Date: 28/02/2019
Term: Due on 20th of the next month (it's after 20th of the month so due date will be on next month)
Due Date: 20/03/2019 (OVERDUE)



Scenario 2: 

Invoice Date: 31/03/2019
Term: Due on 20th of the current month
Due Date: 20/04/2019 (not OVERDUE yet)



I'd recommend you to tick "Due Date" in your Invoice template and show it on screen so that you can compare with Invoice Date and Due Date. This should help finding the issue.

Please let us know the outcome.

Thanks

Ifti
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Tania

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Thanks everyone please note we are NOT using the cloud version of Reckon Accounts so the screen shots so far provided do not match what we see in the desktop version.https://community.reckon.com/reckon/topics/reckon-accounts-premier-2019-overdue-stamp-now-showing?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=20077600
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Holly

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 Hi there,

Since we have a new version we have noticed a very large OVERDUE stamp on our invoices. This stamp is covering up some important information of ours. Is there a way we can resize or move the position of this stamp so it doesn't cover up information? 

Thanks Holly.

admin@wrightway.com.au 
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Anton Strauss

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yes, that stamp is too large and not transparent, it has white bg, if it can't be made smaller, it needs to be at least a 24bit transparent png
it covers my ABN and company contact details

if I send such an invoice to a customer, it is like I am hitting them over the head with a Thor Hammer, like shouting or typing in all upper case

my workaround for now is to delete the invoice and recreate it
(Edited)
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Orkun Evren

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This is yet again another waste of resources on a useless function.

We have customers that say they are coming to pick up goods, so goods are invoiced and emailed. They come through a couple of days later and pay for goods when they pick up. This payment may not be entered till the following day by our office ladies so it still shows up with a red ugly overdue stamp if we email a copy.

If I disable the printing for this function then nothing prints, ie pending or paid. 

How about Reckon pool their resources and fix emailing issues rather than spending time on a totally useless function. A useless function that covers abn, phone number and delivery address at that. smh !


(Edited)
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Anton Strauss

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I have come up with a better solution

Customize the invoice to add a due date box that is only shown in Reckon and not printed, that way I can alter the due date to the day of sending the invoice and the overdue stamp is gone


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Kim Briggs

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This is the easiest way to get rid of the stamp but leave other stamps active, such as “paid” when the customer pays in advance or has credits available. You just enter a due date on the invoice you create.
(Edited)
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Frozen Fresh

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I have had several emails from Reckon regarding the Overdue stamp which has started to appear since the 2019 upgrade, none of them have managed to get this problem fixed.  I will pass on any information if I get that is helpful.

Cheers
(Edited)
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Kim Briggs

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As I commented above this solution worked for me immediately. It’s the difference between the invoice date and the due date you enter. I have not put any terms into my customers.

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