Reckon Accounts shuts down when i open a particular customer account

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  • Updated 7 months ago
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When trying to access one particular customer account, via the customer centre and left clicking the customer name in the list, Reckon Accounts 2018 "experiences an error and needs to be shut down". However, other users are able to access this same customer account without an error. Are there any solutions for this? Thank you
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Posted 7 months ago

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Sue Renouf

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Hi Fleur,

A client of mine had this problem and they rebuilt the file and it helped. And yes, not everybody experienced the problem.