Reckon Accounts V15 + Windows 10 - Printer error code 20 when trying to email pay slips

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  • Updated 4 years ago
Reckon accounts V15 + Windows 10 , When I try to email pay slips I receive the following error - Printer Not Activated Error Code 20. The program then stops. 
This function worked fine in Windows 8.1, I tried several of the ideas posted here regarding the PDF Printer definition. One thing I can not do is start Reckon with Run as Administrator. Programs does nothing for ages and I have to cancel it.
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stu

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Posted 4 years ago

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De

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I am having this problem too.  Have you had any success in rectifying?
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Reckon FAQs, Employee

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Hi Stu and De,

Thanks for reaching out to the Reckon Community.


Please refer to our Community post:  Reckon Accounts and Windows 10.
"We have now completed initial testing on Windows 10 and while we haven’t found any issues that will stop users from being able to run Reckon Accounts [2015] on Windows 10, we can’t guarantee some users won’t experience, some unexpected behaviours."

Further tips in the KB: Reckon Accounts and Windows 10.  may be of benefit

Hope these hints help.


regards,
John
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Andrew

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How can you keep repeating these lies by saying you haven't found any issues?
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stu

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If you read my post you will see I tried that even though it is mostly about windows 7 and reckon 2013, neither of which I have, I also mentioned I could not run reckon as administrator, it would hang every time I tried.
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Andrew

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Hi Stu, if the KBs reckon have listed already don't work for you, then you're best to roll back if you can't get it sorted out. You have 30 days from update to do this.

You will have your Windows 10 key stored for that computer now on the MS servers. So in 2018 when Reckon finally sorts this stuff out, you can update again for 'free'.
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Matt Middel

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Having the same problem, Can't email pay slips or send reports. It closes the program

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Andrew

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Check the KBs Reckon listed above and if this fails to work, look at rolling back sadly.
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stu

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Ok not sure what has happened but it is working now. 
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Andrew

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Woohoo.... glad to hear

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