Reckon application crashing, Exception code: 0xc000041d

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  • Updated 5 months ago
Reckon Accounts for Business
Reckon accounts Premier 2017
Exception Code: 0xc000041d
Occurrence: New / Continual Occurrence
Operating System: Windows 10 Pro

We have an environment of 5 users that use reckon in multi-user mode. One of the users experiences an issue when attempting to pay bills through Suppliers/Pay Bills menu.

When they tick a checkbox to select a bill to pay, the application crashes and Windows prompts to close the application.

The Event shows in the Application logs of the Event Viewer as below:

Faulting application name: qbw32.exe, version: 26.0.4002.1300, time stamp: 0x5940b4fc
Faulting module name: QBWRPT32.dll, version: 26.0.4002.1300, time stamp: 0x5940b69f
Exception code: 0xc000041d

Any help would be much appreciated.
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Infrastructure

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Posted 5 months ago

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Rav, Community Manager

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Is this only occurring when you working on that particular bill?

If the error occurs when you're trying to open a particular bill or invoice, it means that the entry has become corrupted.

The only way around this is to delete the entry from the register in the chart of accounts and enter it again (by doing it like this, you do not need to open the entry). See below instructions.

1. Go to your chart of accounts.
2. Right-click on the account that is associated with this entry ie. accounts payable or accounts receivable > click use register
3. Find this particular entry and take note of the details so you can enter it in again
4. Click on the entry once in the register (it should be highlighted with a black box around the transaction)
5. On your keyboard hold down ctrl + D together > it will prompt you if you are sure you want to delete this transaction > click yes
6. Enter the bill or invoice again
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Infrastructure

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Hi Rav,

I have confirmed with the user, this is occurring with any bill.