reckon changes invoice amount when receiving payment

  • 1
  • Problem
  • Updated 2 months ago
Have invoiced customer for good for $18028.01, received part payment of $2300.00 leaving balance of $15728.01
Everything is fine on screen when processing payment until i hit enter.
After payment  invoice line reads :- Orig. Amount $18028.01, Amt.Due $15728.21, Payment $15728.11.
Why has the amount due increases by $0.20 and payment amount increase by $0.10 and now i have a debit sitting on the customer account just because i hit enter.
I Have done data rebuilds to try and correct problem
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Allan Cremer

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Posted 1 year ago

  • 1
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Lee Corrigan

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This is happening to me now!! Why hasn't anyone answered? Help!!
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Kathryn

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This is happening to me also.  Paying a bill by credit card and the system keeps changing the payment amount.
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Lee Corrigan

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Nobody loves us Kathryn!!! :-(
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Kathryn

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I have just solved my problem by following another post.  I had a negative line item on the bill I was paying - by deleting this and entering as a credit note, my bill payments have now successfully calculated.  Hope this helps you Lee.
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Lee Corrigan

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Many thanks Kathryn! MUCH appreciated.