Reckon Cloud POS

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  • Question
  • Updated 4 months ago
Trying to import items into Reckon Cloud POS, and getting this error:
The given value of type String from the data source cannot be converted to type decimal of the specified target column.
Any ideas on what on earth that even means?!
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Steph Luck

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Posted 4 months ago

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Rav, Community Manager

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Hi Steph,
Are there any special/invalid characters in any of the item costs/values?
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Steph Luck

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Not that I can find. It doesn't give me an error report that you can click on... I got through all those errors I had!
This just appears in red on the import screen under the select boxes.
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Steph Luck

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I have emailed the file to psg support yesterday afternoon... my phone went flat being on hold!
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Rav, Community Manager

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Just checking, how are you attempting to import the items? Are you using the template from Cloud POS?

Are all the fields for each item following the format/properties listed in the table in this article? -
https://help.reckon.com/pos/migrate/reckon-one$Inventory
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Steph Luck

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Yes, I downloaded the file and filled it in
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Rav, Community Manager

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Hi Steph,
Can you please email the template file that you're trying to import to community@reckon.com with 'Cloud POS import' in the subject line