Reckon does not reliably write database file to disk. (Hourly Backups Needed)

Jarryd_9835712
Jarryd_9835712 Member Posts: 8
edited August 2020 in Reckon Accounts (Desktop)
I'm testing out the backup system for Reckon Accounts 2018, and have a question about how reckon commits it's changes to disk.

Setup:
6 Windows 10 Users, with the file hosted on Windows Server 2012r2 via the Database hosting utility.

Backups:
The database file itself, is duplicated via a program called "Goodsync" onto a NAS every hour. Daily, this is synchronised to a cloud backup.
The built in backup method is unreliable as it requires single user mode, everyone must log out. People are unreliable, and often leave themselves signed in at the end of the work day.

Problem:
The database duplicate was 1 day out of date, despite being copied hourly when I verified it. Transactions for Friday were missing, when I tested on Monday.

Question:
Does Reckon Accounts write changes to disk only when the every single user quits?
Do you have a known, reliable and hands off backup method?

- Jarryd


Comments

  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited August 2020
    WYSIWYG With Reckon Accounts, this will never change.

    I use PsKill (accross the networks) at a time that suits the business /es (when nobody is likely to be using it) then allow Reckon Backups to do its work then off to AWS for Daily backups for all my clients, hourly I use robocopy /b (whole folder).

    All changes are committed on save as far as I know. TLG file is log of all transactions since the last backup. So u can use that to debug any backup issues (take a copy prior to the backup).
  • Spilly
    Spilly Member Posts: 182 ✭✭
    edited August 2020
    I think you will find Goodsync (I haven't used it) may of copied out of sync version (maybe timestamp issue). I had issues years ago doing something similar. Never used syncing software for Reckon ever again.
  • Jarryd_9835712
    Jarryd_9835712 Member Posts: 8
    edited November 2018
    Thank you for taking the time to answer in detail. I'll write up a script to do as you suggest. I cant find the license for goodscync amoung the client's documents anyway. Why didn't I think of killing the task? Fantastic!