Reckon Elite Support is so slow!

We lodged a support request with Reckon Elite yesterday as we can't lodge. Over 24 hours later and still no contact other than an automatic email. We are getting an error message saying '3 Returns had problems creating ELS files. Year 2016 EI forms cannot be lodged at this time'. Can anyone help or alternatively advise how to reach the support team more quickly. They seem to think this is low priority!

Chrissy Redwood

122 Points

Posted 3 years ago

3 years ago

Rav, Community Manager

89,394 Points

Sorry to hear this Chrissy,

Let me get in touch with the Elite team and see where things are currently at with your case.

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2017-04-04T07:45:30+00:00

Rav, Community Manager

89,394 Points

Hi guys,

Can I please grab both of your case reference numbers so I can chase these up with the team

Cheers guys,
Rav

2017-04-04T08:17:42+00:00

Rory McElwee

70 Points

Hi Rav, I believe it is 944782.. Chrissy and I are talking about the same case.

Thanks.

2017-04-04T22:42:36+00:00

Rav, Community Manager

89,394 Points

Thanks guys, let me chase it up with the support team.

2017-04-04T23:01:33+00:00

Chrissy Redwood

122 Points

Thanks Rav. Any help would be much appreciated.

2017-04-05T01:35:21+00:00

Matthew, Alum

652 Points

Hi All if you see the error below Go to Practice Setup - Check for Updates

It will run through a cycle and solve the error even if no updates are available

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1577867/RackMultipart20170405-111195-1xww869-ERROR_inline.PNG?1491356012

Image: https://d2r1vs3d9006ap.cloudfront.net/s3_images/1577867/RackMultipart20170405-111195-1xww869-ERROR_inline.PNG?1491356012

Reckon Elite Support is so slow!

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Practice Management