Reckon Elite Support is so slow!

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  • Problem
  • Updated 3 years ago
  • (Edited)
We lodged a support request with Reckon Elite yesterday as we can't lodge. Over 24 hours later and still no contact other than an automatic email. We are getting an error message saying  '3 Returns had problems creating ELS files. Year 2016 EI forms cannot be lodged at this time'. Can anyone help or alternatively advise how to reach the support team more quickly. They seem to think this is low priority!
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Chrissy Redwood

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Posted 3 years ago

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Rav, Community Manager

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Sorry to hear this Chrissy,

Let me get in touch with the Elite team and see where things are currently at with your case.
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Rav, Community Manager

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Hi guys,

Can I please grab both of your case reference numbers so I can chase these up with the team

Cheers guys,
Rav
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Rory McElwee

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Hi Rav, I believe it is 944782.. Chrissy and I are talking about the same case.

Thanks.
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Rav, Community Manager

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Thanks guys, let me chase it up with the support team.
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Chrissy Redwood

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Thanks Rav. Any help would be much appreciated.
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Matthew, Alum

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Hi All if you see the error below Go to Practice Setup - Check for Updates 

It will run through a cycle and solve the error even if no updates are available