Reckon Future Development

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  • Updated 3 years ago
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Dear Reckon,

I want to here what your future development plan is for Reckon Hosted. The Reckon Hosted program is so so so far behind the other accounting products. I have a significant number of my clients on the product and I have started making enquiries about shifting my clients off Reckon Hosted to either Myob or Xero. The only reason we went with Reckon in the early years was that your Reporting functionality is really good....

For my clients to stay on Reckon Hosted we need to know immediately what is in your product development pipeline. What we are actively seeking to know is the following:

1. When will Bank Data feeds be cleaned up to be like Xero or Myob, and be easy to use
2. When will more add on's be implemented to enable the likes of Shoeboxed, Receipt Bank, Dropbox, etc etc.
3. When will OCR technology be implemented to enable suppliers to email their invoices directly to Reckon, which will scan the invoices and then enable the invoices to be OCR'ed into Reckon.

If these can't be or wont be implemented before the EOFY we will be moving our clients.....

We await your answer
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Melinda Jane Koth

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Posted 3 years ago

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Shannon Sciuto

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Agreed.  I'd like to add: 


4.   When will Reckon Hosted allow users to have an app to quickly create invoices, pull up customer balances and process bank feeds on the go from mobile/tablet devices
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Jason Hollis, Head of Product

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Hi Melinda,


Thank you for raising your concerns. Your passion should be commended and thank you for remaining respectful throughout. 

If I may I would like to address your original post point by point.

1. When will Bank Data feeds be cleaned up to be like Xero or Myob
The truth is... from an internal product perspective... never. We have not re-written Reckon Accounts from the ground up a la MYOB. Nor is it a multi-tier architectured web application like Reckon One or Xero. We are working with the Intuit code base and the bank data function that comes with that code. This years release will see further tweaks as did last years release, however the workflow as such cannot be changed.

So that said... we do have a solution that will allow us to bypass the inherent code. So bad news first... this will not be available by EOFY. There are a lot of moving pieces as Reckon has multiple products and of course bank data touches many of them. The good news... we haven't been idle on the subject. Some things just take time.

2. When will more add on's be implemented to enable the likes of Shoeboxed, Receipt Bank, Dropbox, etc etc.
Unfortunately both the above mentioned add-ons have been approached more than once. It is up to them to connect to us, and the best thing our users can do is send them requests.

We do have excellent partners in this space already. 3 have committed to Hosted and we are monitoring their progress with anticipation. Also it is important to note that v2.1 of the Hosted API has literally only just finished final testing - many partners were waiting for this new version as it added many new features. We simply need to wait for them to add us into their schedule now it is complete. 

Dropbox and the like is an interesting one. We will have an integration to online storage by years end. We are just working through how this will work with Hosted (Reckon One is easy as it has a unique URL for each transaction) and I hope to give more news soon. 

3. When will OCR technology be implemented to enable suppliers to email their invoices directly to Reckon, which will scan the invoices and then enable the invoices to be OCR'ed into Reckon.
So we already offer this on Reckon Accounts Desktop with the 3 applications I mentioned above. Visit the Reckon Add-on Marketplace for more info. We can't wait for them to finish their Hosted integrations. Again, there is no harm sending them an email to voice your thoughts.

4. From Sharon re Mobile Invoicing: 
Cosmic's invoice app does this.. and it's free. Again the way Hosted was written you wouldn't serve it up on a tablet, so we love that Cosmic saw the market gap and came up with a solution.

5. From Larissa - remittance default issue.
Start a new thread on this Larissa as the team will need to troubleshoot. Emails should not be freezing unless you have corrupted 'send email' data which we can fix. Customised default remittance is a known issue and it's sitting in the product backlog. Let me see if it can make this years release however we are doing final QA right now. Leave that one with me.

Finally, I am the new Head of Product Strategy at Reckon for all Business products, so as of last Monday the buck stops with me. So please keep the feedback coming, and I promise to provide feedback to you. 



Kind regards,
Jason Hollis
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Melinda Jane Koth

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Thank you Jason for your response. Its good to know that there is finally some positives to come out of your appointment and we hope again that the communication keeps flowing. I will contact you hopefully early next week, I would like to be involved in a focus group about Reckon's future. Once again thank you for your candid and honest advice on the future developments within Reckon.
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Shannon Sciuto

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Hi Jason, 

I note you've said 650 developer partners but when I do a search in the add-on marketplace for Reckon Accounts Hosted apps I see only 4 apps from 2 developers. 

In discussions with major app developers they've stated that the API for Reckon Hosted is so vastly different from those other software programs that it's not worth their time to do the work. 

I was once your biggest supporter.  I am a partner in the big 4 programs and a 3 other smaller ones and I will always recommend the best program for the business based on functionality and value for money.  We have one client on Reckon One which has been quite buggy and painful.  I have 4 clients left on Reckon Accounts - 2 of which will be moving to cloud programs this year. One is looking for better bank feeds and integration with ServiceM8 and the other needs to be able to invoice and process bank feeds on the go.  Unfortunately, the benefits of Reckon Accounts are quickly being outweighed by the benefits of other programs. 

Unfortunately, I can see that its not an easy fix to transition Reckon Accounts to a new platform and it will be years before Reckon One is able to match the functions built into Reckon Accounts. 

I'd love to see a Roadmap of how Reckon is planning to overcome these challenges over the coming months/years. I need to be able to tell my clients if it's worth sticking around because it's going to get better or if they're going to be left behind if they stick with Reckon. 

Fingers Crossed !
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Andrew

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Jason

Why don't you extend that invite to all the regulars around here!?

I'm sure there are many who would love to be part of a focus group to provide feedback. But don't worry, I'll pass, I've offered something similar a few times in the past and got the cold shoulder from Reckon as I'm not a 'partner'.

But as they say, talk is cheap. So let's see what you deliver!
(Edited)
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Andrew

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@Shannon Reckon Accounts only does yearly releases. So you'll have to wait another 14 months for RA2018 before any of Jasons 'work' will be seen, maybe 26 months. Depending on how long these focus groups take to get off the ground and the developers get going at cracking out some new code!

But as Jason has hinted, the RA product needs an entire rewrite (as they missed this cycle). So I'm not really sure how big the changes can be without doing this. Reckon will focus all the 'big' R&D dollars on Reckon One.
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Jason Hollis, Head of Product

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Hi Shannon,

Thanks for helping to make my first week in the role a baptism by fire. But honestly, its great to see Reckon users taking the effort to post. That's half the battle won right there. 

As I mentioned my priority is to give more exposure to our developer partners this year. In previous years the Developer Partner program has been a paid program and hence why there are limited listings, as marketing was in the premium tier.

In 2016 we officially offered the SDK / API for free. That was for Desktop, Hosted and Reckon One (which was always free). However, we wanted to give our partners who had paid in the past at least a year on the 'new' site as a way of saying thank you. We have added more during the year, however when we launch v2 of the site later this year we will add as many of the 650 who want to be listed (not all do) as we will have category / industry filtering etc...

As for the Hosted API being too hard. Well.. it is the same SDK as desktop, simply wrapped in a RESTful API. It's not hard.. it's used by Intuit globally.. by thousands of developers. Is it different to a RESTful / JSON API as used by Reckon One. Definitely. The API team are more than happy to talk to any developer on this to set the record straight. They can email us here.


Have a great weekend, and thanks again,
Jason

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